RoR - Thanks

[envygeeks]

First off, as I'm sure the administrator who dealt with me knew, I was rather knew to Ruby in a shared environment. So I want to thank him for spending all that time helping me, including the other administrator who installed the needed modules for me. I'm glad we even found out that we shared some useful information between each other on Ruby and Rails.

I am happy that hostgator always went out of their way to answer every one of my 100+ million tickets on why my app wasn't working even when I compiled it on the server and attempted and even the one time I got horribly mad and the administrator tracked me down when I called in to answer my questions by voice which eased my pissed-off-ness and made me feel a lot less like going and stabbing a random backbone server to take out the internet.

One of the biggest things that made me happy was when you guys reset my gems in the home folder, once just as a caution before I could even request it. That made me smile and laugh a bit.

This will act as a basic suggestion too, it would be great to see the following gems on all servers:

hoe (liquid dependency)
liquid (a templating system)
xml-simple (this was accidently not on my server)
radiant (radiantCMS, it's a gem to compile it to the server)
tzinfo (configured to UTC 0 - this is used by almost all ruby applications)

On a side note, the night I almost gave up and told an Admin I would work on it in the morning after I made some changes to the Ruby app to support generalised shared environments or something like that I got it to work by using the latest repo, apparently the entire time I was using no-vharr which was 2.1.2 and locking it into 2.2.2 and that was the error. So thanks again for putting up with me, you are only the second hosting company I have seen to go out of their way for a customer, and even out of the scope of normal troubleshooting just to see a happy customer.

[GatorDHanna]

I'm glad to hear that you got your issue resolved and that we were able to help you. We try to go out of our way to help customers whenever possible.

Please don't hesitate to let us know if you ever have any questions or concerns in the future.