Review of hostgator.com after 6 months (vagabondo.net)

[oblomov]

This is a quite short second part of the first review I wrote some months ago:

http://forum.hostgator.com/viewtopic.php?t=548


I'm quite happy that is short as this means I haven't had any big problem during these months. Just 2 things to add to what I wrote in the past:

I've had seldom connectivity problems to our websites, I couldn't always check if it was hostgator problem or other problem related to my connectivity but sometimes it really looked like it was hostgator problem.
I'm just talking about few times for some minutes. Not really a problem for us.

The only really annoying thing it happened is that once one of our website (vagabondo.net) has been discontinued because it loaded too much the server. Generally speaking suspending a site because is loading too much the server could even be a positive thing (you prevent the whole server sites to slow down too much, you can have time to see if someone is "attacking" the server or the site ecc.). What I'm complaining about is:

1) We received no warning about it, not before, not after the site was suspended!!! We just realized it, wrote to support and got an answer after few hours.

2) We received no details about the excessive load the server was experiencing becasue of our site, no detail about where the problem could lie (too many sql queries? too many hits? heavy php proccesses? ecc. ecc.) so as to understand better if this could happen again and possibly how to solve the the problem.

All in all this leaves you with a scary impression: it just happened one time but it could happen anytime not knowing why it happened (and why it stop happening!).

Having said that I still think hostgator provide a good service (that needs improving though) and can confirm what I wrote in previous review.

[oblomov]

Sorry, I have one thing to add:

it's a pity hostgator.com does not have a better offer for dedicated servers. In my opinion Intel Celeron CPU are not good CPUs for servers and prices are a bit too hihg compared to other offers you find around.

Just saying this because as I already said I quite like their sevice and support and may think of buying (or suggesto to buy) a dedicated server from them.

[liquid]

I agree with you, oblomov - I've been thinking about moving to a dedicated server, but I haven't yet because of the price versus what you get. So I'm still a reseller, since I'm happy with the service here!

[oblomov]

It seems I keep forgetting things to say for this review :-)

THis is definitely a positive thing:

it may seems secondary to you but hostgator has a very nice and functional billing system with a nice web interface from where you can print invoices, see the status of your billing, change your datas, cc ecc. ecc.