review and help

b.reed · #1 04-09-2008, 10:41 PM

hello. i just want to say that i have been a hostgator customer since december (with a different domain). VERY VERY HAPPY CUSTOMER HERE.

now, the help i need. the different domain i mention above is codew.org, and i had requested about a week ago that the account be canceled. i am referring to ticket id JAB-2553001. i replied to the ticket asking that the account be cancelled, and even asked live support to cancel it, and they told me it would take 3 hours (that was on sunday). can someone from hostgator please cancel that account? the site is still up and i dont want to be charged for something i cancelled last thursday.

***GatorWesley*** · #2 04-10-2008, 08:03 AM

Thanks for the feedback.

We replied back to your ticket on April 10th with the following and did not receive a reply back:

Quote:

I do apologize for the inconvenience, but some of the information that you provided in your request to cancel your codew.org account does not match our records. The only reason we ask for verification is for your security as well as the protection of our other customers.

If you could please verify the last 4 digits of the card on file we will continue with the cancellation of your account.

The account must be verified properly before we can terminate it.

b.reed · #3 04-10-2008, 10:39 AM

i didnt recieve that email, but i replied to an earlier email with that information. is there anything else needed?

***GatorWesley*** · #4 04-10-2008, 03:42 PM

Please provide the ticket ID of the secondary email so we can get this processed for you.

b.reed · #5 04-10-2008, 05:49 PM

Ticket ID: JAB-2553001

as of this writing, codew.org is still up...

***GatorWesley*** · #6 04-11-2008, 08:39 AM

I just looked up the ticket and this was processed last night by our cancellations department.