review after 2 month of service

[mike123]

I switched to this host because I need it more speed in execution of PHP/MySql and more network reliability.

Simple thoughts,hard to achive.
The server I am hosted is way overloaded sometimes(It has at least 800 domains,but this might be ok, if there are light users..) and so far I had over 2 hours of total downtime(the longest being over 30min).

It's quite simple, some process hogs the whole server,and the sites timeout,most of the time php pages,but NOT only.
The monitoring tools in place are useless,as ALL the time I HAVE to tell them that something is wrong with THEIR server.

The response time for tickets is ussualy very good, but worthless in log term, as they fix the problem without looking at the root/cause.

The actual server doesn't go down from TCP/IP perspective,just doesn't respond anymore..it's all the same for me: users are not able to connect.

My sites are very light traffic now, but very soon,I plan to fully launch them and I am really worried about the performance/reliability...I might have to find another host if those problems continues like this

just my 2c

[GatorBrent]

Hi Mike,

Do you have any ticket numbers I can review?

[mike123]

Here are the tickets:

KQV-28507-175



ERU-10777-304

http://www.hostgator.com/ticket/cerb...ges/spacer.gif
GIM-51703-143



EIV-57574-599



EHO-57715-699

[mike123]

..and again today it happend AGAIN:
ASV-84177-491

PLEASE do something about it or I'll move from here.

[GatorBrent]

I will try calling again after Thanksgiving is over tomorrow.

[GatorBrent]

did you get the e-mail I sent you?

[mike123]

Got it..
..a bit late but I GOT IT...and sent a reply