restore the backup to my reseller server by the SSL

[egy4hosting]

Hello ! sales team


Sent a ticket on July 13, 2008 has not been answered by the sales team to help me

and i want restore the backup to install backup to my reserller server

the ticket number is : BCB-2794376

and my primaly domain is : egy4hosting.com

Please reply to the ticket as soon as

and thank you

[striddy]

You can check on the status of your ticket by using live chat at the top right of the page.

[egy4hosting]

You have to talk using chat living and said to me will be answered at 8.0 U.S time

[egy4hosting]

now 8.39 A.m and not replay on my ticket
what do i do now ?

[striddy]

Have a cup of tea.

[GvilleRick]

You really need to wait and let support get to the ticket. Restoring backups can take some time depending on server loads and the size of the backup. Checking with Live Chat is the best way to check on the status. Do not reply back to the ticket as that will just delay the response from support since the ticket will be moved down the queue.

[egy4hosting]

Originally Posted by GvilleRick

You really need to wait and let support get to the ticket. Restoring backups can take some time depending on server loads and the size of the backup. Checking with Live Chat is the best way to check on the status. Do not reply back to the ticket as that will just delay the response from support since the ticket will be moved down the queue.

i not understant what mean moved down the queue

[GvilleRick]

HG support works on the tickets from oldest to newest. If you reply to the ticket then the ticket is moved down the list so that it will take longer to reply back. You should not reply to the ticket unless they request more information. Contact Live Chat and someone there can check on the status.

[egy4hosting]

ok i understant that thank you very much sir , to help me and i wait to replay on my ticket