*** Resolved *** Network Issues

[GatorMark]

Currently we are experiencing network issues with a number of our shared and reseller servers. Our datacenter is aware of the issue and is working to correct it now. Thank you for your patience while we work to get this resolved. We will update this thread with any new information.

[GatorMark]

The Planet's D5 datacenter is experiencing a power outage. This is also affecting any dedicated server in that datacenter. We're working closely with The Planet and hope to have more information shortly.

[Pitrow]

so I guess these are all just pretty words then?

From the Planet's website....
(http://www.theplanet.com/data-center-power/)

With multiple SAS 70 Type II Certified data centers located in Dallas and Houston, The Planet delivers complete redundancy in supplying data center power to servers and heating, ventilation and air conditioning.
If any of our data centers were to experience a power disruption for any reason, you're covered. That's because we have a complete power management system, including backup generators in the unlikely event that normal power supplies fail.

...

Once the power transfer switches sense a decline in power from the local utility, they automatically signal diesel-powered generators to start up and switch power flow to the generators. In the few seconds between the decline in power from the utility and switch over to our backup generators, our UPS units are supplied with power through a battery system that ensures the power supply to servers is uninterrupted.

etc.

[GatorLBrower]

They do in fact have the UPS's, however we have no further information as to what is occurring yet other then that their facilities maintenance technicians are investigating the issue. We will provide an update as soon as we have one available.

[hostnate]

Best. Post. Ever.

Sounds like someone forgot to top off the tanks...

"Should the diesel generators fail, we have been cultivating a super-mutant hamster farm for just such an event. Rest assured, your sites will be preserved to the tune of a million little hamster feet on our super-super hi-tech array of 250K gold-plated hamster wheels."

[Big_harry]

Problem with that is the Hampsters only have a 2 year life span and they were installed 3 years ago.

[Mobilemick]

Saves me asking why my site is down,

Thanks for keeping us informed

[stackspoker]

awesome, this shouldn't cost me to much money

[97transam]

Thanks for post.
I was having a panic attack...

[sdave001]

Can I get some of those hamsters? I might need something to eat after I lose all my clients today.

Damn...if only I had signed up with a hosting service that had a backup plan for power failures. Oh wait, I did........................

[GatorMark]

The issue was affecting just Phase 2 of D5. Power has been restored and servers are starting to come back up now. There may be issues with individual servers on startup that will need to be addressed. Thank you for your patience.

[Chimpie]

I strongly suggest you add @hostgator and @theplanet to your Twitter accounts.

[sdave001]

Hey! Somebody must have found the cord and plugged it back in! I'm up again.

[win]

i'm up! i'm up! i'm up! i'm up!

[97transam]

My server is back up, websites online and email flowing.
Thank you.

[Dayjo]

Seemed like it was down for at least an hour...? Can anyone confirm the downtime?

[Pitrow]

So, when do we find out how something like this is even possible with their touted multiple UPS's and generator backups?

Dayjo... I got an email from my third party monitor at 2:35 pm pacific time saying my sites were down. They are now back up at about 3:55 pm.

But good luck getting any action from that, they won't accept third party monitors and will cite the fact that the server itself was up (at least that's what the chat support told me, the server was up and running fine) even if you couldn't get to it.

[awasson]

One of mine was down for 1 hour 17 minutes. The other was fine.

Not bad considering it seems like it's the first downtime I've had since signing up

[NYshogun]

My Sites have been down for 1 Hour 15 Minutes and Counting.
Still waiting for them to come back online even now.

[Mike85745]

Doing a traceroute to my site times out on 'theplanet.com'. I have 20+ domains that are down and I haven't received any email since 6 AM Arizona time. That's 10 hours of downtime FOLKS!!! I'm pretty irritated and annoyed by this!!!!!
------

Tracing route to advantagerenttoown.com [74.52.75.2]
over a maximum of 30 hops:
...
3 11 ms 21 ms 12 ms ip68-0-128-105.tc.ph.cox.net [68.0.128.105]
4 11 ms 11 ms 11 ms 70.169.73.45
5 35 ms 36 ms 37 ms dalsbbrj02-ae0.r2.dl.cox.net [68.1.0.143]
6 35 ms 35 ms 35 ms te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]

7 * * * Request timed out.
8 38 ms 41 ms 45 ms po1.car01.dllstx6.theplanet.com [70.87.254.138]

9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

[NYshogun]

What is HostGator's Policy since some of us have all of our sites down for now what has become 1 Hour 30 Min. ?

[mulawa1]

Just wanted to inject a Big Positive here.

I've been with HG for almost a year and this is the first time I've had cause to check on a problem.

Very impressed by being able to get an almost immediate response on Live Chat who also pointed me at this forum. Very very impressed at being kept informed ... you would not believe my experiences with other hosting companies.

So a Big Thank You to all the folk at HG - please keep up the good work!



Peter

[NYshogun]

Peter,
I agree with everything you are saying,
Unfortunatly, My clients do not care about that. They are blowing up my cellphone asking when is their website, which are losing money by the minute going to be back up and running.
Soon, my sites will be down for 1 Hour - 45 Min. - And Counting.

[GatorLBrower]

At this time all servers should be back online. If you are still seeing any problems please feel frre to open a ticket with support. In regards to any credits for downtime, please open a ticket with sales and they will be able to assist you further.

@Mike85745, that traceroute is reaching the data center (D6) and is not related to the events in this thread. Please open a ticket with your IP address so that we can see if you are blocked in the server's firewall for some reason. You can obtain your IP from www.hostgator.com/ip.shtml