Reseller Support Volume Question

[moonbeachx]

Hi I am considering setting up a reseller service for my specialty (graphic designers),

I was curious to hear from other resellers about hou much time they spend forwarding emails from their customers to HostGator say per 100 customers.

Also can you set up automatic forwarding?

[quietFinn]

Originally Posted by moonbeachx

Hi I am considering setting up a reseller service for my specialty (graphic designers),

I was curious to hear from other resellers about hou much time they spend forwarding emails from their customers to HostGator say per 100 customers.

Also can you set up automatic forwarding?

What e-mails? Support requests?
HostGator does not provide support for your customers.

[Serra]

Originally Posted by moonbeachx

Hi I am considering setting up a reseller service for my specialty (graphic designers),
I was curious to hear from other resellers about hou much time they spend forwarding emails from their customers to HostGator say per 100 customers.

You are the only one who can contact support, so you can cut and paste customer emails into support requests, but keep in mind that you will get the answer and if the customer's question isn't very good, you'll be spending a lot of time going back and forth with the customer. (Looking like an idiot to both HG support and your customer)

It would be much smarter to work the customers problem for them, then if you can't fix it, contact support with the fully explained problem and get it fixed. About 50% of problems do not generate support requests, on my system.

The number of problems you will face depends largely on your customer base and your reseller server. If there is a server problem, then you will get a bunch of email/calls about it. If there are no problems you will get a few questions/problems from customers.