Reseller Account Question

[knipper]

Hi All,

A couple questions. I just sold part of a hosting business I have had for 15 years. I am considering getting rid of my last dedicated server, and going with Hostgator Reseller plan as I only have a handful of long tern clients left.

I currently use WHMCS.

First Questions are:
Nameservers... can I setup custom name servers on a different domain than the one I sign up with for my reseller account. (i.e. my reseller account is myhostingbiz.com but my nameservers are mydns1.com & mydns2.com)

I see that I will have to have hostgator setup SSL, instead of doing it myself now (Don't like having to pay for this BTW!!) When I request an SSL install can I also request the IP from a different class C?

Since I will be trying to import my WHMCS database, will it matter that it is a different main domain, and nameservers? (This may be a WHMCS question as opposed to HG)

Lastly... I have bounced around the site looking for as much detail on the reseller plan as I can find... if there is a more detailed page(s) somewhere, please share it!

Thanks!

[knipper]

OK... another question. Since I assume my primary domain will have WHM, and I will need to setup WHMCS on this one... it will need SSL.

Do you get multiple IP's on a reseller account.

Can I specify, or will one be the primary IP, then all the shared accounts go on another one? Or will this need to be done individually.

Also I do have a hosting account that includes a dedicated IP, if I set this up via WHMCS, will it be able to setup real time... or would I have to let it setup without dedicated IP, order one from HG, then move the account?

Thanks again!

[striddy]

Originally Posted by knipper

Nameservers... can I setup custom name servers on a different domain than the one I sign up with for my reseller account. (i.e. my reseller account is myhostingbiz.com but my nameservers are mydns1.com & mydns2.com)

Yes

Originally Posted by knipper

When I request an SSL install can I also request the IP from a different class C?

Not likely on the same server.

Originally Posted by knipper

Since I will be trying to import my WHMCS database, will it matter that it is a different main domain, and nameservers?

Best to ask via ticket over at WHMCS.

[striddy]

Originally Posted by knipper

Do you get multiple IP's on a reseller account.

If you get a SSL cert installed on any cpanel accounts they will get individual IP's. The standard accounts will be allocated an IP, from about 5 IP's that your server is using.

Originally Posted by knipper

Can I specify, or will one be the primary IP, then all the shared accounts go on another one? Or will this need to be done individually.

You can't allocate IP's yourself as you don't have root WHM access. Cpanel accounts you create will be allocated the IP's automatically.

Originally Posted by knipper

I do have a hosting account that includes a dedicated IP, if I set this up via WHMCS, will it be able to setup real time... or would I have to let it setup without dedicated IP, order one from HG, then move the account?

The latter.

[knipper]

Thanks striddy for the responses... But a couple more questions.

I have now checked out the WHM & CPanel demo's. I see many WHM options are not available for resellers. One think that jumps out is retore of backups.

In the event a customer needs a backup, and does not have a copy to use, do I submit a support ticket? I think I saw somewhere backups were rotated weekly... I have to assume there are daily backups as well.

Also, is there a way to edit the cPanel front end at all? One reason is the attracta links at the bottom of a users cPanel.
1) I don't want them to see Hostgator links
2) I sell SEO services... I don't want them to see links for a competitive service, since that what they are paying me for, and why they have this account!

Thanks again!

[striddy]

Originally Posted by knipper

I have now checked out the WHM & CPanel demo's. I see many WHM options are not available for resellers.

Correct, you do not have root WHM access.

Originally Posted by knipper

In the event a customer needs a backup, and does not have a copy to use, do I submit a support ticket?

Yes and pay the fee.

Originally Posted by knipper

I think I saw somewhere backups were rotated weekly... I have to assume there are daily backups as well.

HG does weekly backups of reseller accounts, not daily. Read the TOS link at the bottom of this page for more info.

Originally Posted by knipper

is there a way to edit the cPanel front end at all? One reason is the attracta links at the bottom of a users cPanel.

There are no HG links in the reseller cpanel accounts. No need to edit cpanel.

[tletourneau]

Without knowing you budget you may want to consider a level 3 VPS with cPanel if you want to have root access to WHM and install your own certificates.