Reseller for 3 years, 2 months

[vermillion]

Wow! It's already been 3 years! Didn't even realize I've been with Host Gator that long.

I did a review during my first year and feel I should do another one due to recent issues I've had (none of which were HG's fault).

I've had nothing but great customer service with HG. Recently I had some security issues (in the end my own fault, 100% nothing to do with HG) and HG was quick to assist me in uploading backup files to fix the issues, not once but twice (after the 2nd time I was able to figure out the issue that caused it).

Hold time is usually pretty short for phone calls to. Even at 20mins (i think it was that long anyways), it's pretty quick considering how many people they must deal with. Thanks to speaker phone, waiting is easy. But can I request a call waiting system that lets us choose our music genre? That would be awesome, minus you having to pay royalties to do so. haha.

Anyways, web chat I find to usually not be full satisfying. 9/10 they always have me send an e-mail off to support or create a ticket. It doesn't seem like the chat support workers have much control. Which is actually understandable when it comes down to it, they can’t afford to hire 100 administrators, that would put them out of business. It really isn't a big issue. However, if your server is down (hey it happens, servers can hang), chat support gets it right back up in no time. For most other things other then general questions, call or send a support ticket or e-mail.


So all and all I love HG. I’ve compared them to many other places (even during my 3 years here to keep weighing all options) and no one had everything that HG gives me and then some. While a few others offer more storage and/or bandwidth for the same cost, they had really crappy reviews, not cPanel, or looked shady.



Oh, one complaint which I sent in a ticket and nothing came about it. During my first call in about my security issue last week, I delt with an extremely nice customer service guy. I got the whole “review my response” e-mail but the link didn’t work to review him. I wanted to make sure he got his credit but couldn’t since the supplied link was broke. Other reviews after that did work though.

[GatorChrisN]

Let me be the first to thank you for the positive review. We strive to make everyone's experience here at the Gator a positive one, and we appreciate any feedback we can get. If you happen to remember the representative that helped you when you called, we can make sure they get their kudos.

Thank you for your business!

Chris N.
Level I Linux Admin
Hostgator.com

[GatorBrent]

We could afford the 100 administrators but unfortunately they don't exist!

America has a real shortage for system admins that have worked in the hosting industry. Compound that by our growth and you have to have chat techs manning chat and phones.

Our current billing system is a reason many of the issues can't be helped by front line support. The new billing system we've been working on will stupid proof / secure basic tasks that currently take a trained / trusted person to perform.


Three years and two months ago we had a total of 6,500 customers. We are over 100,000 customers now. That's awesome you've been with us that long!! Great customers like you are helped us get to where we are today.