Reissue WHMCS licenses

[puregc]

Hi all

I just changed a whmcs install from one subdirectoy to another, /billing to /accounts

now i get an error saying my license is invalid! and it wont let me log into the admin area!! It says to log into the whmcs client area on the whmcs site, i did that only to find there is no reissue button!

So at the moment i am stuck, i cant get to my billing, support will take god only knows to reply, i phoned up and got a generic , 'send an email to support' response,

So my suggestion is to work with whmcs to change this so we can reissue licenses to oursleves

just make the only part we can edit on the whmcs client page, the subdirectory, lock in the TLD as it is now, and then let us change what sub directory we add it to..

I am currently really stressed as i cant bill any customers, and make any money

And it could be a few days before i hear a response and get this solved, and that is too long to be down.

thanks for listening, please o please can someone help asap

[cptbob123]

You need to email WHMCS dirrectly.. I had to when I changed IP address

[quietFinn]

Did you contact WHMCS support?
Just click the link "Submit Ticket" in WHMCS client area.

[Sam]

Submit a ticket to WHMCS.

You could always rename your install back to /billing for now.

[puregc]

Thanks guys for your support,

The response i got from the hostgator ticket was "please lodge a ticket at whmcs" so i have done that.

If it happens to anyone in the future, just lodge a ticket at whmcs straight away, it will save you time some stuffing around.

Still my original question still stands.

What do you guys think about the whmcs site being changed so we can re-issue licenses to different sub directorys?

They would just have to code the page to lock the ip and domain, and just be able to change the subdirectory.. it seems silly how its set up.

[frenchtowner]

Puregc,

I am having this same issue and I don't think anyone in support here at Hostgator knows your post with it's suggestions is even here. I have been waiting for over 18 hours now for help on this matter. Yes, it is the weekend, but this is ridiculous.

FT

[frenchtowner]

Pure,

I cannot believe it. WHMCS responded within minutes and fixed the problem completely. Support here at hostgator had referred the issue to sales, and they have been so swamped that nobody could write me back. I cannot believe that nobody in the sales or support departments knows about this post and the extremely simple solution that is sitting here.

This makes me wonder, does hostgator or any of their employees in support or sales actually read this forum. This would be funny if it wasn't so absurd!

FT

[striddy]

Originally Posted by frenchtowner

I cannot believe that nobody in the sales or support departments knows about this post and the extremely simple solution that is sitting here.

This makes me wonder, does hostgator or any of their employees in support or sales actually read this forum. This would be funny if it wasn't so absurd!

This is a peer support forum not a place where HG instructs all their support personnel to sit and read up on how to do things.

[skeetr]

Originally Posted by frenchtowner

Pure,

I cannot believe it. WHMCS responded within minutes and fixed the problem completely. Support here at hostgator had referred the issue to sales, and they have been so swamped that nobody could write me back. I cannot believe that nobody in the sales or support departments knows about this post and the extremely simple solution that is sitting here.

This makes me wonder, does hostgator or any of their employees in support or sales actually read this forum. This would be funny if it wasn't so absurd!

FT

Why is it absurd? This is definitely not an HG issue. According to the OP, they were told by HG to submit a ticket with WHMCS which they did. I am assuming due to things they said, that they had filed a ticket with HG to get the answer they got.

Apparently you didnt know that this thread was here until after you seem to have gotten the run around with HG.

I still dont know why you think its absurd.

[GatorWesley]

Please submit a ticket directly to sales for this if you cannot get a resolution through WHMCS directly, these forums are not checked on as much as the ticket system is as they are peer support forums.

[frenchtowner]

Dear All,

First of all what does "absurd" mean in this context?

Absurd: ridiculously unreasonable, unsound, or incongruous from Merriam Webster's Online Dictionary

Secondly Striddy:

This is a peer support forum not a place where HG instructs all their support personnel to sit and read up on how to do things.

Yes, this is a peer support forum, owned by Hostgator.com. If there are free solutions here for hostgator customers don't you think it would be wise for the paid support representatives and highly paid techs to know about them. I thought the name of the game here was finding solutions and serving the customer.

Or are you saying that real techs have no time to sit around and read technical forums. If that is the case then I would advise all companies that use technology to pay one employee to sit and monitor the forums at all times for great improvements to procedure and simple workarounds to complex and time consuming problems. When a great solution is found it would become part of the company's technical manual. This could save a company thousands if not millions of dollars over the years.

I don't agree with you in any sense. The real issue here is finding the solution wherever it is, no matter who came up with it, and delivering that to the customer.

Next, Skeetr:

This is definitely not an HG issue.

The original posters issue might not have been a HG issue, but mine certainly was. I had just finished having an SSL install done on my site and that was the reason that my WHMCS control panel was down. I would think that it would be Standard Operating Procedure for Hostgator techs to check for WHMCS installations when SSL installs are done and either notify WHMCS directly or instruct the customer to contact them. If not that guys I think that it would be wise for every single Hostgator employee and Hostgator customer to be able to find this solution in the knowledgebase.

I still dont know why you think its absurd.

I think that it is exceptionally absurd that unpaid customers are coming up with solutions that techs and support representatives don't know about and continually refer the customer to higher and higher paid technicians. Are you telling me that you don't see the absurdity in that?

Finally, GatorWesley:

My support ticket was very old by the time I came here and posted. Nobody in support or sales was getting around to this issue. From the way it turned out, I should have spent allot more time here and not wasted time filling out a support ticket.

Sincerely,
FT