Refund was fully honored

[dlefik27]

Actually here's the story. I joined hostgator on october 20,2006 with the swamp account. I ended up cacelling my account 5 days later afte ri realized i was not really in need of this. nothing to do with hostgator. however this is where the real problem lies. i cancelled my account through their ticket system and even received a confirmation number stating i had cancelled. now, i remember their policy is you get your refund if you cancel within 30 days. well i was way before that. now i called them after cancelling online to confirm i would get my refund and the guy i spoke to told me that that was their policy and i would get it back. well here it is november 19,2006 and still no refund. so i called them this morning and spoke to a guy named ricardo. he told me something that made me laugh. he asked me for my ticket-ID and i gave it to him. he then told me to go ahead and reply to the email i got stating i wanted the refund. now, wtf. why should i have to respond to that email when i cancelled the service and told them i want my money back. then he proceeded to tell me that they only give refunds on the customers request. now why do you think i cancelle dthe service within 5 days? you think i just cancelled to tell you to keep my money? well i was starting to get this feeling i was about to get tossed into a bad runaround and told him flat out i want it resolved right here while im on the phone. he had me sitting there for a few minutes while he pecked away at a keyboard and said you're good now. that was it, he was real quiet and not very friendly but not really rude. so i get this feeling it's gonna be another little runaround. he told me it should take like 1-2 days tops but i have this gut feeling it aint coming and im gonna have to call back again for more excuses as to why i cant get my refund. well, the moral of the story is this. if you join the service, thats great. but just hope you dont have to cancel within your first 30 days cuz you just may never get that refund.

We fully honor our 30 day money back guarantee. However we do have procedures in place in order to receive that refund.

For instance, we wish if you do cancel, you let us know you would like to receive the refund, and the reason you are canceling, this is simply in order to let us improve. If we simply have customers canceling and automatically receiving their refund after 15-20-25 days without even speaking with us, we do not know why they are canceling and therefore, can not improve in order to either regain their business, or retain another client's business.

HostGator is definitely not out to make anyone's life difficult or to keep anyone's money within the 30 day guarantee. I do apologize if something in our practices made you feel that way.

I wish you the best, and HostGator always welcomes you back!