RAVE: HostGator support

[www.toao.net]

I'm a new customer. I heard about HostGator while reading posts by VOIPoTim in the VoIP Tech Chat forums. Support at my old host seems to have gone south so I thought I'd make the move from shared hosting to VPS. (As an aside: for those who are still using shared hosting, having root access ROCKS!)

I have recently had a minor medical procedure that's been waking me up at night. Last night I couldn't get back to sleep so decided to do some work on the server. I noticed loads were high and discovered someone was trying to brute force my root password. cPanel has brute force protection but I wanted to get loads back down so I tried to block their IP at the firewall. For some reason this didn't work so I put in a ticket. Imagine my astonishment when I had a reply from Michael K in the security department in just six minutes! He suggested a workaround which worked well. But that's not the best part. It was 4:00 A.M.! You all advertised 24/7 support but truthfully I didn't actually believe it.

Considering I've a ticket open for over a month with my old host about a positively trivial matter, this is without question an improvement.

Thanks, HostGator! If everything's as good as the first week has been I'm sure I'll be around a while. Michael, I hope I didn't wake you up, but thank you for helping me out

Mango, www.toao.net

[GatorAFarrar]

Thank you for the kind words! I'm glad things have been going well for you. All of our support services are available 24/7 including telephone support and live chats. If you need anything please feel free to let us know any time of the day.