R U Thinking of signing up? Better read the problems i have had since signing up

[royalmice]

Below is a copy of the email i have send to sales, a few moments ago, it expplain the headache i have since signing up with hostgator

Hi there,

I am really having allot of problems since i signed up with you guys.

I allready received my welcome message when i signed up about 72 hours ago, I could access controll panel and i even uploaded, but i could not see my index file when i load the site, although all my files are on the server. I then contacted live help, whom informed me here is a problem with my DNS and i have to place a ticket, so i did that, then i received your below welcome again, this time with different password (same username) and different IP. I then tried uploading again to the new IP and yes i could upload and i can also acces controll panel, but again i cannoy see the index file when trying to access it via http:// then i place ticket again and contact, and some real big idiot guy called James refuse to give me any help and told me to contact sales or support and provide al kinds of ID's and other detaisl, I then called the USA number given under Contact Us on you main page. The guy basically told me he vcannot help me and i have to get in touch with sales, asked for a phone number but were told you can only be contacted by email, so here i am.

My domain name is http;//super-e-store.net
My username is ; royalmic
The password ; see the below email and also the attached.
I paid and got confirmation for a 1 year account using AMEX card ending in ,1005

This is not really the experience i was expecting when i signed up with you guys, can some-one please call me at [IMG]chrome://skype_ff_toolbar_win/content/cb_transparent_l.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/famfamfam/th.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG][IMG]chrome://skype_ff_toolbar_win/content/space.gif[/IMG]+66819964745[IMG]chrome://skype_ff_toolbar_win/content/cb_transparent_r.gif[/IMG] or at least tell me what the heck is going on /

Also see attached the original welcome letter i have received 1st time round.

Frustrated

Michael

sales@hostgator.com wrote:

Welcome to the hostgator family!


Your Domain: super-e-store.net
Your Username: XXXXXXXXX (i have taken this out for the forum post)
Your Password: XXXXXXXXXX (i have taken this out for the forum post)
Your sites IP address:
67.18.172.226

Your name servers:
ns477.hostgator.com
ns478.hostgator.com
----------------------
Until your DNS has changed over to our nameservers, you can access your cPanel at:
http://67.18.172.226/XXXXXXXX

You can view your site before the DNS has been resolved at:
http://67.18.172.226XXXXXX

There is a file called hostgator.html in your public_html folder. This page will give you basic links on getting started. Your welcome to delete this file or if you upload an index.html file in public_html, then the hostgator.html file will not come up by default.

Please read
http://www.hostgator.com/gettingstarted.html for all the information needed to manage your account.

Sincerely,
The Hostgator Team

[quietFinn]

1st: the domain super-e-store.net does not exist.

2nd: if I go to http://67.18.172.226/~royalmic (the temporary address) it says that "This Account Has Been Suspended"

3rd: The title of this thread is IDIOTIC!

[ufopsi.com]

Never had such a problem.

[royalmice]

Originally Posted by quietFinn

1st: the domain super-e-store.net does not exist.

2nd: if I go to http://67.18.172.226/~royalmic (the temporary address) it says that "This Account Has Been Suspended"

3rd: The title of this thread is IDIOTIC!

Hi Finn

1st: super-e-store.net does excist, if it did not excist when you checked, then it is because Hostgator, has changed my IP address 3 times in the last 12 hours. I were on live help just now, and i finally received my 3rd welcome email for the day, yet another new password and IP --

2nd : That was the address i was given when i received the 1st welcome email, if it did not work, well you know who's fault it is.

3rd : Idiotic -- yeah i know the truth does hurt does'nt it. If it was not for idiotic people loke me, other people will not know of all the trouble going on behind all the catchy sales pages

Bottom line is after 12 hours i have finally got my site going. I was recomended to Hostgator as they were reportedly a very good host. I am not arguing they are'nt i have just voiced my experience, which does not neccesary mean it is going to be everybody's experience blah blah blah...

[royalmice]

Originally Posted by ufopsi.com

Never had such a problem.

You are a lucky man then, like i said in my previous reply, this might be a isolated incident, and it might never happen to any-one else.

Below is my last email to hostgator, which after 1 hour i got no repsonse, so again went to LIve help. made reference to my ticket where the below email was posted in and a very helpfull guy (sorry forgot the name ) managed to send me a email within seconds with my new welcome message, new password, and yet again new IP.

So very happy to report that my issue after almost 12 hours has now finally been resolved (i think) and now i am a happy customer because all are well.

I bid you all farewell as i will not reply or post any further to this forum (untill i need help \ advise or have a problem again)

Problem solved -- all are well

Hi

I have allready called and were told I will receive another welcome email within 15 minutes, it has been half an hour now, and I still have not received my welcome email.

I am really getting very confused because I have already received 2 welcome emails today. I have attached both (in outlook message format).
I then after several ticket post and telephone calls, received a email which said I should call sales to verify my account.I did call and verified, and was told I will receive a confirmation email within 15 minutes. That was more than half an hour ago.

I have noticed that my site is now live, and the files I have uploaded are visible when I go to http://super-e-store.net I have not gone to CP, because with all the welcome emails I have received I am not sure what password to use anymore.

Hope you could sort this mess out.

Thanks

Michael



This issue has now been resolved.........

[quietFinn]

Originally Posted by royalmice

1st: super-e-store.net does excist, if it did not excist when you checked, then it is because Hostgator, has changed my IP address 3 times in the last 12 hours. I were on live help just now, and i finally received my 3rd welcome email for the day, yet another new password and IP --

A domain exists when it's registered. What IP address is attached to a domain does not matter.

Originally Posted by royalmice

2nd : That was the address i was given when i received the 1st welcome email, if it did not work, well you know who's fault it is.

No I don't know.

Originally Posted by royalmice

3rd : Idiotic -- yeah i know the truth does hurt does'nt it. If it was not for idiotic people loke me, other people will not know of all the trouble going on behind all the catchy sales pages

It is idiotic because you have had problems and you are trying to punish HG. Yes the truth hurts and the truth is that this thread makes you to look like an idiot.

[TheMule]

Actually the truth is this thead make quietFinn look like an idiot.

Finn ... you are acting like a toddler again ... time for a another spanking.

When will you grow up?

[Sam]

Originally Posted by TheMule

Actually the truth is this thead make quietFinn look like an idiot.

Finn ... you are acting like a toddler again ... time for a another spanking.

When will you grow up?

Why does he need to grow up.. these forums would be boring without a bit of humor

[kmaw]

Sweet... mud slinging!

Domain Name: SUPER-E-STORE.NET
Registrar: ENOM, INC.
Whois Server: whois.enom.com
Referral URL: http://www.enom.com
Name Server: NS477.HOSTGATOR.COM
Name Server: NS478.HOSTGATOR.COM
Status: ok
Updated Date: 10-apr-2007
Creation Date: 10-apr-2007
Expiration Date: 10-apr-2008

This is pre-sales questions, not pre-sales complaints. This has been moved to shared support.

[TheMule]

Originally Posted by _Sam_

Why does he need to grow up.. these forums would be boring without a bit of humor

So it's ok with you if we call you names and make fun of you? It would be funny for some.

I don't think that calling people names is funny ... I find it to be offensive.

[PsiPro]

I have only read part of the thread becasue I dont feel like scrolling horrizontally.

However, as the domain was registred yesterday, and this complaint was posted yesterday, he didn't make Finn look like an idiot because he was right.

He of course has shown he knows very little if anything about the DNS system as bugs and hickups are expected in the first 72hr and should be planned for. This complaint and problems he is having is just a temper tamtrum.