Question About Buying Another Package

[jonel]

Hello all Gatorians, I have an existing account holding a baby package. One of my add on domain on it (my personal blog in particular) has been penalized by HG (they shut it down) for a reason too techie for me to understand. However, it did not financially hurt me for the site was very young and receives only very few traffic. I am not really sure what happened and I don't mind knowing what happened. HG was kind enough to inform me my violations of the TOS, but I really don't know how I did it. Despite of it, I am still thankful it did not affect my primary account which now I am earning.

Enough for that, now I am planning to buy another package, the Hatchling in particular, to hold my personal blog. I am not really sure if it is a good decision for my Baby package can hold unlimited add on domains. Any advice?

[striddy]

Originally Posted by jonel

I have an existing account holding a baby package....
One of my add on domain ......
has been penalized by HG (they shut it down) .....
HG was kind enough to inform me my violations of the TOS, .....
now I am planning to buy another package ....
I am not really sure if it is a good decision for my Baby package can hold unlimited add on domains. Any advice?

You need to establish how you were violating the TOS before you purchase another hosting plan or:

• You might get shut down again
• You may not need it as your current plan allows you to host unlimited domains

[jonel]

Hello striddy, honestly I really don't know how exactly I violated the TOS, they suspend only a folder on my blog which holds the files of one of my add on domain. My guess is that I was hit by spambots, that is the only thing I can reason out. My decision to buy a new package is to protect my main account. I am scared for this to happen in my main account as it will hurt me financially and I may lost my years of work.

Below is the message sent to me by HG informing me the termination suspension.

SUSPENDED FILE: /home/my_username/public_html/jonel/index.php

Hello,

This message is to advise you of a temporary block placed on a file or folder under your account. The account referenced above was found to be consuming an inordinate amount of system resources , to the point of degrading overall system performance.

While we do limit each account to no more than 25% of a system's resources in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case. Fortunately, we were able to isolate the cause to a small set of files/folders. Rather than disabling the entire account, we were able to disable just those files/folders.

It was necessary to disable these items to maintain a minimum level of proper service for everyone else. From this point, the following options are available:

a) Block heavy users of your site, if any, that may be causing excessive load.
b) Optimize scripts (php, etc) that may be consuming a large amount of cpu and/or RAM.
c) Upgrade to a dedicated server; your site may have outgrown a shared environment.

Please let us know if you have a solution you feel would resolve this issue. Should a solution not be forthcoming, we are happy to assist you with an upgrade to dedicated services, where your site will have room to grow without affecting other customers. I appreciate your attention to this matter. Thank you.

[root@gator376 ~]# scores

Load: 48.09, 27.69, 14.08 at 2009-09-14 18:09 (28.5% SQL)
20.40/usr 30.18/ni 13.96/sys 4.96/wa 0.00/id

Apache: 20.2 requests/sec - 0.8 MB/second - 41.6 kB/request
76 requests currently being processed, 149 idle workers
Apache Uptime 18 hours 17 minutes 56 seconds

Top: 75: rtfverterra.mathalino.com (20: )

75 rtfverterra.mathalino.com

[root@gator376 ~]# scoreboard |grep rtfv
114.127.246.36 rtfverterra.mathalino.com /rss.xml
119.161.129.229 rtfverterra.mathalino.com
119.161.129.229 rtfverterra.mathalino.com /blog/website-review/35/why-i-businessaccentcom-so-much
119.70.40.100 rtfverterra.mathalino.com
119.70.40.100 rtfverterra.mathalino.com /blog/personal/15/my-unforgettable-holy-week-experience
119.70.40.100 rtfverterra.mathalino.com /blog/website-review/35/why-i-businessaccentcom-so-much
119.70.40.100 rtfverterra.mathalino.com /rss.xml
120.114.8.191 rtfverterra.mathalino.com /filter/tips
122.128.100.21 rtfverterra.mathalino.com /category/making-money-online
122.169.116.107 rtfverterra.mathalino.com /blog/personal/36/how-i-mourn-death-michael-jackson
122.212.123.110 rtfverterra.mathalino.com /blog/website-review/10/webmaster-forums
122.212.123.110 rtfverterra.mathalino.com /filter/tips
143.161.248.25 rtfverterra.mathalino.com /blog/personal/36/how-i-mourn-death-michael-jackson
144.140.129.30 rtfverterra.mathalino.com /blog/website-review/10/webmaster-forums
162.71.100.8 rtfverterra.mathalino.com /blog/website-review/35/why-i-businessaccentcom-so-much
166.68.134.165 rtfverterra.mathalino.com
166.68.134.165 rtfverterra.mathalino.com
166.68.134.165 rtfverterra.mathalino.com
166.68.134.165 rtfverterra.mathalino.com /blog/website-review/10/webmaster-forums
166.68.134.165 rtfverterra.mathalino.com /blog/website-review/35/why-i-businessaccentcom-so-much
166.68.134.165 rtfverterra.mathalino.com /misc/jquery.js?d
166.68.134.165 rtfverterra.mathalino.com /sites/all/themes/newswire/script.js?d
166.68.134.165 rtfverterra.mathalino.com /sites/default/files/googleanalytics/ga.js?d
188.40.253.164 rtfverterra.mathalino.com /contact
190.144.247.194 rtfverterra.mathalino.com /blog/personal/27/ill-be-out-3-months-or-so
190.144.247.194 rtfverterra.mathalino.com /blog/website-review/10/webmaster-forums
192.25.10.8 rtfverterra.mathalino.com /misc/feed.png
192.25.10.8 rtfverterra.mathalino.com /sites/all/themes/newswire/layout.css?d
200.238.83.49 rtfverterra.mathalino.com /blog/website-development/30/how-set-local-web-server
200.6.162.31 rtfverterra.mathalino.com /
200.6.162.31 rtfverterra.mathalino.com /blog/personal/36/how-i-mourn-death-michael-jackson
201.247.172.5 rtfverterra.mathalino.com /about
201.247.172.5 rtfverterra.mathalino.com /tag/favorites
201.76.210.152 rtfverterra.mathalino.com /
202.153.132.118 rtfverterra.mathalino.com /blog/personal/5/faith-does-matter
202.231.65.32 rtfverterra.mathalino.com
204.8.133.92 rtfverterra.mathalino.com /
209.180.62.53 rtfverterra.mathalino.com
212.102.0.104 rtfverterra.mathalino.com /blog/drupal/37/why-i-use-drupal-blogging
212.138.47.13 rtfverterra.mathalino.com
212.227.112.228 rtfverterra.mathalino.com /filter/tips
212.45.63.98 rtfverterra.mathalino.com
213.210.58.138 rtfverterra.mathalino.com /tag/blog
213.210.58.138 rtfverterra.mathalino.com /tag/experience
216.27.89.83 rtfverterra.mathalino.com
216.27.89.83 rtfverterra.mathalino.com /blog/personal/41/inspired-old-materials
217.75.76.107 rtfverterra.mathalino.com /blog/personal/27/ill-be-out-3-months-or-so
218.241.181.25 rtfverterra.mathalino.com /about
218.248.21.194 rtfverterra.mathalino.com
218.248.21.194 rtfverterra.mathalino.com
220.181.53.245 rtfverterra.mathalino.com /contact
65.114.23.4 rtfverterra.mathalino.com
65.114.23.4 rtfverterra.mathalino.com /blog/blogging/13/struggling-write-my-next-post
66.148.112.108 rtfverterra.mathalino.com
66.155.112.179 rtfverterra.mathalino.com /tag/free-serial
66.206.0.48 rtfverterra.mathalino.com /category/making-money-online
66.206.0.48 rtfverterra.mathalino.com /filter/tips
67.217.107.62 rtfverterra.mathalino.com /blog/website-development/30/how-set-local-web-server
75.101.191.151 rtfverterra.mathalino.com /contact
75.101.191.151 rtfverterra.mathalino.com /contact
77.207.141.149 rtfverterra.mathalino.com /about
77.242.37.5 rtfverterra.mathalino.com /comment/reply/22/123
77.242.37.5 rtfverterra.mathalino.com /comment/reply/22/92
77.242.37.5 rtfverterra.mathalino.com /filter/tips
77.61.181.236 rtfverterra.mathalino.com
77.61.181.236 rtfverterra.mathalino.com /blog/personal/41/inspired-old-materials
77.61.181.236 rtfverterra.mathalino.com /blog/website-review/40/ready-be-rich
77.91.226.155 rtfverterra.mathalino.com /blog/blogging/13/struggling-write-my-next-post
83.232.163.133 rtfverterra.mathalino.com /blog/website-development/30/how-set-local-web-server
85.214.73.63 rtfverterra.mathalino.com /comment/reply/22/123
89.118.179.195 rtfverterra.mathalino.com
91.200.235.231 rtfverterra.mathalino.com /about
94.51.145.225 rtfverterra.mathalino.com /blog/website-review/10/webmaster-forums


top - 18:28:47 up 31 days, 4:22, 1 user, load average: 45.90, 25.11, 12.83
Tasks: 311 total, 34 running, 241 sleeping, 0 stopped, 36 zombie
Cpu(s): 0.0%us, 19.1%sy, 80.9%ni, 0.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 4152684k total, 3888368k used, 264316k free, 162848k buffers
Swap: 6289408k total, 96140k used, 6193268k free, 2467700k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
4968 my_username 35 15 36060 11m 6080 R 6.9 0.3 0:00.07 /usr/bin/php /home/my_username/public_html/jonel/index.php
4912 my_username 35 15 44048 19m 6284 R 5.9 0.5 0:00.25 /usr/bin/php /home/my_username/public_html/jonel/index.php
4943 my_username 35 15 39812 14m 6084 R 5.9 0.4 0:00.16 /usr/bin/php /home/my_username/public_html/jonel/index.php
4957 my_username 35 15 36588 12m 6080 R 5.9 0.3 0:00.12 /usr/bin/php /home/my_username/public_html/jonel/index.php
4973 my_username 35 15 34488 9.9m 6056 R 5.9 0.2 0:00.06 /usr/bin/php /home/my_username/public_html/jonel/index.php
4886 my_username 35 15 45088 20m 6336 R 4.9 0.5 0:00.32 /usr/bin/php /home/my_username/public_html/jonel/index.php
4934 my_username 35 15 42532 17m 6220 R 4.9 0.4 0:00.22 /usr/bin/php /home/my_username/public_html/jonel/index.php
4938 my_username 35 15 40068 15m 6084 R 4.9 0.4 0:00.12 /usr/bin/php /home/my_username/public_html/jonel/index.php
4942 my_username 35 15 39812 15m 6084 R 4.9 0.4 0:00.15 /usr/bin/php /home/my_username/public_html/jonel/index.php
4950 my_username 35 15 37928 13m 6084 R 4.9 0.3 0:00.13 /usr/bin/php /home/my_username/public_html/jonel/index.php
4966 my_username 35 15 35000 10m 6096 R 4.9 0.3 0:00.07 /usr/bin/php /home/my_username/public_html/jonel/index.php
4892 my_username 35 15 44656 20m 6328 R 3.9 0.5 0:00.31 /usr/bin/php /home/my_username/public_html/jonel/index.php
4906 my_username 35 15 44584 19m 6348 R 3.9 0.5 0:00.22 /usr/bin/php /home/my_username/public_html/jonel/index.php
4946 my_username 35 15 37132 12m 6080 R 3.9 0.3 0:00.09 /usr/bin/php /home/my_username/public_html/jonel/index.php
4891 my_username 35 15 44560 19m 6320 R 2.9 0.5 0:00.23 /usr/bin/php /home/my_username/public_html/jonel/index.php
4909 my_username 35 15 44584 19m 6348 R 2.9 0.5 0:00.20 /usr/bin/php /home/my_username/public_html/jonel/index.php
4953 my_username 35 15 37132 12m 6120 R 2.9 0.3 0:00.11 /usr/bin/php /home/my_username/public_html/jonel/index.php
4956 my_username 35 15 37132 12m 6080 R 2.9 0.3 0:00.11 /usr/bin/php /home/my_username/public_html/jonel/index.php
4969 my_username 35 15 32288 6764 4900 R 2.9 0.2 0:00.03 /usr/bin/php /home/my_username/public_html/jonel/index.php
4893 my_username 35 15 45072 20m 6336 R 2.0 0.5 0:00.23 /usr/bin/php /home/my_username/public_html/jonel/index.php
4899 my_username 35 15 45112 20m 6344 R 1.0 0.5 0:00.28 /usr/bin/php /home/my_username/public_html/jonel/index.php
4920 my_username 35 15 41756 17m 6204 R 0.0 0.4 0:00.19 /usr/bin/php /home/my_username/public_html/jonel/index.php


[root@gator376 ~]# mysqladmin proc |grep my_username
| 286535 | my_username_jonel | localhost | my_username_jonel | Sleep | 0 | | |
| 286539 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286540 | my_username_jonel | localhost | my_username_jonel | Sleep | 0 | | |
| 286543 | my_username_jonel | localhost | my_username_jonel | Sleep | 0 | | |
| 286544 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286547 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286552 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286556 | my_username_jonel | localhost | my_username_jonel | Sleep | 3 | | |
| 286558 | my_username_jonel | localhost | my_username_jonel | Sleep | 3 | | |
| 286559 | my_username_jonel | localhost | my_username_jonel | Sleep | 3 | | |
| 286561 | my_username_jonel | localhost | my_username_jonel | Sleep | 2 | | |
| 286568 | my_username_jonel | localhost | my_username_jonel | Sleep | 2 | | |
| 286578 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286587 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286591 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286593 | my_username_jonel | localhost | my_username_jonel | Sleep | 1 | | |
| 286596 | my_username_jonel | localhost | my_username_jonel | Sleep | 0 | | |
| 286598 | my_username_jonel | localhost | my_username_jonel | Sleep | 0 | | |


Best regards,
Justin McZeal
Hostgator.com Support
Level 1 Linux Administrator