Problems with some characters in whmcs

[wonderland]

Hello,

I'm trying to learn ins and outs of whmcs, seems like a great system.

But there is one small problem, at the moment I'm testing out support ticket system and there is a problem with some characters (see picture attached char.jpg). There should be a "č" instead of �

Bigger problem is the automated response email there are missing two characters (see picture attahced char2.jpg).

In both cases there aren't problems with characters like ā č š etc in body of message.

I would really want to sort this out since people in my country may use these characters

The e-mail in question was sent by me for testing purposes, using ms Outlook 2010

[laudenbachm]

Have you tried to change the System Charset?

Mark

[zomex]

Originally Posted by laudenbachm

Have you tried to change the System Charset?

Mark

I will second this ^

I've seen some people have similar issues, the reason for this is related to the Charset. This can be changed in WHMCS under:

setup > general settings > localization > charset.

I know that English language usually required: UTF-8. But looking at your screenshot you'd likely need to change it to something else.

Jack

[wonderland]

Hello,

thank you for replies.
I tried a lot of things, but in the end adding "$mysql_charset="utf8"" to whmcs configuration file worked for me.

[REVOLUTIONS inc.]

Hello,
also remember copying and pasteing words or phrases into the text fields if whmcs will not traslate properly.
also codes like ™ , © and the like will also cause the same errors.
i found this out awhile back when doing my t.o.s.
when you see that questionmark symbol it is usuallt trying to hypothoisize either a space or a bullut list item, those were the most common causes in my research.

[satnav]

Changing the System Charset works on some cases depending on what type of problem you are trying to fix. That works for me most of the time though.