Problem with name registration

[jollyjoyjoy]

Hi ,

I'm not sure if this is the place to post, but I'm having problems assigning my nameservers to a certain domain name I just purchased for my client. I've always used used the nameservers: ns1.craniumlogic.com and ns2.craniumlogic.com. It works with .com,.net and .org domain names. However, when I try to register a .com.ph domain name, it says something like:

ERROR: NameServers Invalid. -ns1.craniumlogic.com (69.93.8.194) isn't authoritative for wts.com.ph * ns2.craniumlogic.com (69.93.8.195) isn't authoritative for wts.com.ph

Any idea what the error message means and how I can resolve this? Is this a Hosgator problem or should I talk to my name registrar? Any clues would really help. I've tried instant message support and he didn't understand what I meant.

Thanks in advance!

[Tomas]

.com.ph?? First time I hear about them!!

[jollyjoyjoy]

It's a country level domain name for my country - Philippines.

[Tomas]

I'm afraid it's a HG problem. From what I see, HG server is denying access to that TLD. Maybe a support ticket will help!

[amartins]

Hello

Originally Posted by jollyjoyjoy

ERROR: NameServers Invalid. -ns1.craniumlogic.com (69.93.8.194) isn't authoritative for wts.com.ph * ns2.craniumlogic.com (69.93.8.195) isn't authoritative for wts.com.ph

If this is anything like my TLD you have to create the hosting for the domain before you transfer it over, then when u transfer to the new nameserver the TDL checks with yr nameserver to see if it is configured to receive the domain. At least thats how it worked for .pt if the domain is not configured (by creating hosting for it) the TLD refuses to hand it over to HG.

Antonio

[Curtis]

thats what happens when i try my ns servers but when i add them in whm they say ns servers dont exist

so i try ns23.websitewelcome.com and ns24.websitewelcome.com but it says not adminatrive



p.s i've tryed both

za.net , eu.org

i know there sub domains but they have dns

[amartins]

Originally Posted by Curtis

thats what happens when i try my ns servers but when i add them in whm they say ns servers dont exist

Weird in my case WHM even accepts non existent domains without any error messages.

[GatorJustin]

Jolly, have you submitted a support email for this issue? If so, please post your ticket # so I can check the status. If not, please create a ticket by sending an email to support@hostgator.com with a description of the problem along wiht your account details. Thanks.

-Justin

[jollyjoyjoy]

Hi Guys!

Thanks for the suggestions - I'll try them all out and post what worked for me. I'll be submitting a ticket as well and post the resolution here for all to see.

[jollyjoyjoy]

Guess I can close this support request - I followed Amartin's suggestion first by creating the account first in WHM, then assigning the nameservers thru the registrar's control panel. Weird, but it's working finally! THanks for all the suggestions.

Originally Posted by amartins

Hello



If this is anything like my TLD you have to create the hosting for the domain before you transfer it over, then when u transfer to the new nameserver the TDL checks with yr nameserver to see if it is configured to receive the domain. At least thats how it worked for .pt if the domain is not configured (by creating hosting for it) the TLD refuses to hand it over to HG.

Antonio