Potential customer

Gary · #1 10-22-2007, 06:57 PM

Hey there everyone, how are you? My name is Gary and I am currently searching for a new host to use as a reseller. As I shopped around, I stumbled upon Host Gator and saw that what you guys and/or girls offer is quite good.

If I was to use Host Gator, I would start off with the smallest reseller package (in this case Aluminium) and then upgrade whenever I needed it and/or if the service here really is that good.

I haven't read the TOS yet, but I will try and get to it as soon as possible. If I ask a question below and it is located on the TOS, then I apologise.

What would happen if I was to go over my disk space or bandwidth quota?
If I was to find a host that offered more disk space and/or bandwidth at the same or a cheaper price, would you match it to gain me as a customer?
What are all the options I have to pay my monthly price at the moment?

This is all I have to ask for the time-being. If I have any more questions then I will post them either on this main post or as another post within this topic.

I hope to hear from someone soon. First impressions are a great thing to have and so far I am pleased with HostGator's service and packages.

Regards,
Gary

Sam · #2 10-22-2007, 07:06 PM

Quote:

Originally Posted by Gary

What would happen if I was to go over my disk space or bandwidth quota?

You can't go over disk space or bandwidth limits, if you hit them then your account would probably be suspended untill you upgrade your account.

Quote:

If I was to find a host that offered more disk space and/or bandwidth at the same or a cheaper price, would you match it to gain me as a customer?

Doubt it

Quote:

What are all the options I have to pay my monthly price at the moment?This is all I have to ask for the time-being. If I have any more questions then I will post them either on this main post or as another post within this topic.

You can pay monthly

Gary · #3 10-22-2007, 07:11 PM

Thanks very much for your quick reply _Sam_. You have answered my first two questions, but not the last. What I mean is what are the methods of payment; can I pay each month via PayPal, credit card, debit card, etc.

gtgeorge · #4 10-22-2007, 07:12 PM

Quote:

Originally Posted by Gary

Thanks very much for your quick reply _Sam_. You have answered my first two questions, but not the last. What I mean is what are the methods of payment; can I pay each month via PayPal, credit card, debit card, etc.

All of the above

GvilleRick · #5 10-22-2007, 07:13 PM

The Knowledgebase has detailed billing information. It can be seen here

Sam · #6 10-22-2007, 07:13 PM

Quote:

Originally Posted by Gary

Thanks very much for your quick reply _Sam_. You have answered my first two questions, but not the last. What I mean is what are the methods of payment; can I pay each month via PayPal, credit card, debit card, etc.

Have a look at http://support.hostgator.com/index.p...&kbarticleid=8 for payment methods

slapshotw · #7 10-22-2007, 07:18 PM

Quote:

Originally Posted by Gary

[*]What would happen if I was to go over my disk space or bandwidth quota?

On the reseller account, you assign each domain a package that has a certain amount of disk space and bandwidth. You can't assign more than you have available, which makes it impossible for you personally to go over either of those. If one of the domains on your account goes over their space limit, they won't be able to upload anymore. If they go over their bandwidth, they'll likely get an "over bandwidth" suspension notice on their site (though hostgator may have the reseller accounts programmed not to auto-suspend, I forget).

Quote:

[*]If I was to find a host that offered more disk space and/or bandwidth at the same or a cheaper price, would you match it to gain me as a customer?

No, and, is this a serious question? Have you seen the size of these packages?????

Edit: too late!

Gary · #8 10-22-2007, 07:20 PM

Ok, thanks very much GvilleRick and _Sam_. If I was to miss payment one month, does my site get suspended straight away or will I have another month left to pay that month as well as the outstanding month?

Sam · #9 10-22-2007, 07:21 PM

Quote:

Originally Posted by Gary

Ok, thanks very much GvilleRick and _Sam_. If I was to miss payment one month, does my site get suspended straight away or will I have another month left to pay that month as well as the outstanding month?

You get a 10day grace period to pay invoices, if you dont pay it within the 10 days you account gets suspended and there is a reactivation fee

Gary · #10 10-22-2007, 07:28 PM

slapshotw, that is very informative and you have cleared up those questions. I appreciate it. If I was to buy the Aluminium package, would I be able to open my own FREE hosting service in my reseller? Or does HostGator not support that?

Fantastic _Sam_, something I was hoping for in case it came up in the future.

slapshotw · #11 10-22-2007, 08:05 PM

Quote:

Originally Posted by Gary

would I be able to open my own FREE hosting service in my reseller?

Sure. Hostgator doesn't care what you charge your clients as long as you pay them.

Just be careful that people don't abuse their free account by posting illegal or against-the-TOS things that you could get in trouble for.

ssvp · #12 10-22-2007, 08:07 PM

Quote:

Originally Posted by Gary

slapshotw, that is very informative and you have cleared up those questions. I appreciate it. If I was to buy the Aluminium package, would I be able to open my own FREE hosting service in my reseller? Or does HostGator not support that?

Fantastic _Sam_, something I was hoping for in case it came up in the future.

Free as in you want to resell FREE webhosting? If so, then you may exceed your bandwidth/storage.. Also not sure the current status of the topic but your little to X amount of iNodes.. Slap can probably give you the best guided advice though..

slapshotw · #13 10-22-2007, 11:03 PM

Quote:

Originally Posted by ssvp

If so, then you may exceed your bandwidth/storage..

As a reseller, it's impossible to go over your storage/bandwidth limit. You must assign limits to the accounts you create, and the total assigned to these accounts can't add up to more than your total resources alloted.

There are other problems with free hosting though. You tend to attract the type of "clientele" the puts up really server-heavy or illegal stuff that can get you kicked off.

Gary · #14 10-23-2007, 01:43 AM

Of course I, as well as my staff, will monitor what our customers will upload, as well as monitor what they are using their site for. It HostGator does find any illegal or against the TOS material, will I be notified and given a specific period of time to remove it?

That is exactly right ssvp. I want to resell free hosting, but I will also have paid hosting packages too. The free hosting that I will provide will have various limits to it, and as evident, the paid packages will have additional features.

Offering free hosting solutions to the public does indeed attract the type of people you don't particularly want using your host. That is why I have to come up with my own set of TOS, as well as supplying your own. If people don't abide by the rules set forth, then the necessary actions will be undertaken.

Now, don't get me wrong or take me the wrong way after I say this, but a friend of mine (who is in the hosting business and has been for quite a while) said that HostGator was an overseller. Is this true?
If I purchase your package here with for example the Aluminium package, do I have a GUARANTEED 24 GB of disk space and 250 GB of bandwidth, or will I receive a message saying that I have used up all my space due to being on an oversold shared server?

I don't mean to offend anyone, especially HostGator. But I want the details and I want to do my research before investing in something.

kmaw · #15 10-23-2007, 05:40 AM

Quote:

Originally Posted by Gary

Now, don't get me wrong or take me the wrong way after I say this, but a friend of mine (who is in the hosting business and has been for quite a while) said that HostGator was an overseller. Is this true?

You'll have available to you whatever you've been guaranteed by your plan. HG does not oversell reseller packages, they oversell the regular shared packages...

gtgeorge · #16 10-23-2007, 06:07 AM

Quote:

Originally Posted by kmaw

You'll have available to you whatever you've been guaranteed by your plan. HG does not oversell reseller packages, they oversell the regular shared packages...

Have you verified that

? I am not so sure as when we were a reseller, the home partition was pushing 80% full and I doubt all the resellers were using most of their space, but all I can do is guess. I believe they would quickly upgrade hardware if there was a chance of the resources being used. So with their management, it really wouldn't matter if they are oversold as HG would make sure the resources were available either way.

Gary · #17 10-23-2007, 06:41 AM

Thanks a lot for letting me know kmaw. Can a member of staff please verify this so it is full-proof?

gtgeorge, that may be so. I don't know that due to the fact that I am new to HostGator, but any information that I can get is greatly appreciated. Everything written in this topic will come into consideration when I make a decision of which hosting service to use so thanks a lot for letting me know.

As I said, I will wait until a member of staff can guarantee the above.

Goddess Dix · #18 10-23-2007, 01:23 PM

try emailing sales@hostgator.com for offical responses to your questions.

Gary · #19 10-23-2007, 01:30 PM

I'll give it a go here first as it is 4:27 AM my time. I am going to head off for a nap and be back in the morning. If no member of staff has verified the above information by then, then I will send an email with that address when I wake up.

See you soon!

quietFinn · #20 10-23-2007, 02:10 PM

Quote:

Originally Posted by Gary

Thanks a lot for letting me know kmaw. Can a member of staff please verify this so it is full-proof?

Maybe you didn't notice it but this is a "Peer Support Forum", which means that you will (mostly) get answers to your questions from other HG customers.

If you want an answer from HG staff you should send your question(s) to sales@hostgator.com

Gary · #21 10-23-2007, 05:35 PM

Didn't notice that quietFinn... Very true. Anyway, I am awake now and will be sending the email shortly. Thanks for your help everyone and please continue on if you have any more information or answers to any of my queries.

slapshotw · #22 10-23-2007, 05:53 PM

Hostgator, as well as any host that can offer the kind of space hostgator does, oversells. However, they do it smartly, and, if you needed all your space, it would be completely yours to use.

Gary · #23 10-23-2007, 06:36 PM

So in other words, I am guaranteed the disk space and bandwidth if I purchase the Aluminium package whether I use it 100% or not? I will not get any emails saying that I have no space left when I have used on 1 GB or something?

gtgeorge · #24 10-23-2007, 07:23 PM

Quote:

Originally Posted by Gary

So in other words, I am guaranteed the disk space and bandwidth if I purchase the Aluminium package whether I use it 100% or not? I will not get any emails saying that I have no space left when I have used on 1 GB or something?

Nope, we never saw any such and we eventually upgraded twice through the reseller plans before going dedicated. Also no one have ever posted a problem with allocated resources not being available.

slapshotw · #25 10-23-2007, 08:13 PM

Quote:

Originally Posted by Gary

So in other words, I am guaranteed the disk space and bandwidth if I purchase the Aluminium package whether I use it 100% or not? I will not get any emails saying that I have no space left when I have used on 1 GB or something?

Remember: it's about assigning resources, not using resources. So the aluminum reseller plan gives you 24gb of storage to *allocate* to your different accounts. If you allocate 1gb to one account, and it's using 20mb, you still only have 23gb left to allocate to other accounts. That's why you won't be able to, as a reseller, go over your quota. And yes, you can allocate every megabyte of that space, and your clients can use it all, without you getting an out-of-space warning. It's yours to use.