Pontiac blacklisted at Spamhaus

***GatorRichard*** · #1 10-23-2007, 04:49 PM

http://www.spamhaus.org/sbl/sbl.lasso?query=SBL59809

The PONTIAC server has been listed since 2007-10-21 and we caught the spammer yesterday. I emailed them early yesterday morning (11AM EDT for those wanting a timeframe) and have received a single email back since. Basically, we're waiting on them to wait on us to wait on the problematic account on the server.

Right now, we have no ETA of being removed however I suspect that we should be removed 2007-10-24 but this is not a concrete date and may take slightly longer depending on Spamhaus's response times.

(sorry for the delay in posting this here, I completely spaced out on doing so)

tjrobinson · #2 10-24-2007, 09:51 AM

Hi,

Any further news on this?

Will an emails sent from the Pontiac server be lost forever?

Tom

keavenen · #3 10-25-2007, 10:41 AM

Cmon. this is a joke. get this sorted please!!!

***GatorRichard*** · #4 10-25-2007, 10:49 AM

Quote:

Originally Posted by tjrobinson

Hi,

Any further news on this?

Will an emails sent from the Pontiac server be lost forever?

Tom

Well, we're still waiting on Spamhaus. My last email to them was on 10/23 but they have not replied since (have to give them time since we're not the only people with issues with them).

Any bounced emails will retry per Exim's configuration.

vgascon · #5 10-25-2007, 12:26 PM

So, if I understand this correctly -- it has been since 10/21/2007 that this problem started and now, on 10/25/2007, we still do not have this resolved?

I would venture to guess that there has to be something Hostgator can do to help all of the customers being affected by this. We simply cannot accept this situation -- personally, my customers are furious that their ecommerce has been affected for days and there is nothing (from their viewpoint) being done about it. At this time I am at risk of shutting down due to this problem! Please help us!

Sam · #6 10-25-2007, 12:28 PM

Quote:

Originally Posted by vgascon

So, if I understand this correctly -- it has been since 10/21/2007 that this problem started and now, on 10/25/2007, we still do not have this resolved?

I would venture to guess that there has to be something Hostgator can do to help all of the customers being affected by this. We simply cannot accept this situation -- personally, my customers are furious that their ecommerce has been affected for days and there is nothing (from their viewpoint) being done about it. At this time I am at risk of shutting down due to this problem! Please help us!

All HG can do is request the blacklist to be removed, which they have done. they are waiting a reply from spamhaus.

vgascon · #7 10-25-2007, 12:28 PM

Another thought: is Spamhaus the only blacklisted we are being affected by or others will be affecting email delivery? I saw some other services listed in the mailer-deamon returns I have received.

vgascon · #8 10-25-2007, 12:30 PM

Quote:

Originally Posted by _Sam_

All HG can do is request the blacklist to be removed, which they have done. they are waiting a reply from spamhaus.

What about using a different (non-banned) IP address once the spammer is caught?

Sam · #9 10-25-2007, 12:38 PM

Quote:

Originally Posted by vgascon

What about using a different (non-banned) IP address once the spammer is caught?

No, because then everyone on that server will have to get the DNS changed.

HG are currently working on a system to stop blacklists: http://forums.hostgator.com/showthre...ht=mail+server

***GatorRichard*** · #10 10-25-2007, 12:56 PM

Quote:

Originally Posted by vgascon

Another thought: is Spamhaus the only blacklisted we are being affected by or others will be affecting email delivery? I saw some other services listed in the mailer-deamon returns I have received.

Yes, Spamhaus is the only list the IP is on. However this does not mean other places are not blocking the IP since Spamhaus is used as a blacklist mirror by a huge number of companies. Once it's off SBL, it'll be removed from any mirror that uses SBL.

tjrobinson · #11 10-25-2007, 02:20 PM

Quote:

Originally Posted by GatorRichard

My last email to them was on 10/23 but they have not replied since

Maybe it got marked as spam

Look forward to hearing when there's been a resolution to this.

vgascon · #12 10-25-2007, 04:02 PM

Quote:

Originally Posted by _Sam_

No, because then everyone on that server will have to get the DNS changed.

HG are currently working on a system to stop blacklists: http://forums.hostgator.com/showthre...ht=mail+server

Has this been implemented yet?

rshank · #13 10-25-2007, 04:02 PM

Seriously, I don't find the daily "what's the status" email offensive and don't see why others should as well. Do you have any indication that they have received your email?

BTW: While not perfect; this link does show the major lists that are blocking us.

gtgeorge · #14 10-25-2007, 04:04 PM

Quote:

Originally Posted by vgascon

Has this been implemented yet?

NO! Situations such as this is why HG is working on this.

gtgeorge · #15 10-25-2007, 04:05 PM

Quote:

Originally Posted by rshank

Seriously, I don't find the daily "what's the status" email offensive and don't see why others should as well. Do you have any indication that they have received your email?

BTW: While not perfect; this link does show the major lists that are blocking us.

I would consider it offensive and actually could be considered a form of spam. It will get taken care of. Besides it could be like most ticket systems that when you send in another reply you get bumped down in the queue.

slapshotw · #16 10-25-2007, 05:49 PM

Quote:

Originally Posted by rshank

BTW: While not perfect; this link does show the major lists that are blocking us.

That list only shows Spamhous as blocking Pontiac...no other lists.

***GatorDaveC*** · #17 10-25-2007, 06:12 PM

Pontiac has been put on our mail gateway for now. Your e-mails should send without a problem now.

vgascon · #18 10-25-2007, 06:31 PM

Quote:

Originally Posted by GatorDaveC

Pontiac has been put on our mail gateway for now. Your e-mails should send without a problem now.

Can you explain "for now"? Is this not a permanent situation so that we can avoid the problems altogether?

Thanks!

***GatorDaveC*** · #19 10-25-2007, 06:59 PM

Quote:

Originally Posted by vgascon

Can you explain "for now"? Is this not a permanent situation so that we can avoid the problems altogether?

Thanks!

Next week I am going to try to dedicate my time to the mail gateway, so I'll probably have to drop the Pontiac server off of the gateway while I get my production servers up and running.

gtgeorge · #20 10-25-2007, 07:59 PM

Quote:

Originally Posted by GatorDaveC

Next week I am going to try to dedicate my time to the mail gateway, so I'll probably have to drop the Pontiac server off of the gateway while I get my production servers up and running.

Is that in between helicopter rides

vgascon · #21 10-25-2007, 10:09 PM

Quote:

Originally Posted by GatorDaveC

Next week I am going to try to dedicate my time to the mail gateway, so I'll probably have to drop the Pontiac server off of the gateway while I get my production servers up and running.

Dave,

How long do you think we will be again vulnerable to blacklistings for?

I realize this has not been a frequent problem (yet) on this server, but it only takes one time to really hurt our businesses. I do appreciate the difficult position HG and your team is in -- but we (as resellers) get into a pretty tight spot when things do not work properly. Worst yet, we cannot really do anything about the problems short of reporting them to you. And many of our clients simply do not understand the details of how this all works.

// Victor //

***GatorDaveC*** · #22 10-26-2007, 08:42 AM

Quote:

Originally Posted by vgascon

Dave,

How long do you think we will be again vulnerable to blacklistings for?

I realize this has not been a frequent problem (yet) on this server, but it only takes one time to really hurt our businesses. I do appreciate the difficult position HG and your team is in -- but we (as resellers) get into a pretty tight spot when things do not work properly. Worst yet, we cannot really do anything about the problems short of reporting them to you. And many of our clients simply do not understand the details of how this all works.

// Victor //

If the main IP is still black listed after the weekend, I'll make the mail route through a secondary IP on the server. Thats the simplest solution.

***GatorRichard*** · #23 10-26-2007, 02:54 PM

As of 3:47PM EDT, Spamhaus delisted the server. This may still take a few hours to clear the rest of the database mirrors (typically 4-6 hours in my experience, sometimes slightly longer).

#24 12-10-2007, 10:05 PM

We seem to be having problems with Spamhaus again (though this is the first time I'm encountering difficulty as a result).

As I've posted on another thread...

What I'm trying to do is to rig up a push mail set up where mail coming into my HG hosted domain accounts (me@mydomain.com) get forwarded to either (a) Bell Mobility text messaging (b) fastmail.fm or (c) mail2web.com. Any of these three would send a text notification to my PPC that would in turn (with the help of a tool) trigger an automatic send/receive effectively giving me push mail.

This worked perfectly until a few weeks ago when the forwards started bouncing... and bouncing and bouncing. After much work with support the cause of the bounced forwarded messages was Hostgator's newly constant appearance on the RBL.

When steps are taken to get delisted the setup works fine until HG is RElisted within 24 hours. I need the RBL issue resolved once and for all since NONE of these other mail services are accepting forwarded messages from HG. If HG is seen by Spamhaus to be on a permanent blacklist I need to find another solution.

Anthony