PHP5/SQL5 Migrations alpina->azur

[GatorPatrick]

I am commencing PHP5/SQL5 migrations for the following servers:


Please do not submit support requests for issues concerning these servers until the migrations are complete. I will update this thread when further information becomes available.

[GatorPatrick]

Migrations are complete for all servers at this time except astro. We are performing some emergency maintenance on astro at this time. There is currently no ETA.

[Koni]

My reseller server was migrated last night and all seems to be fine.

Just one question though. Did the migration create and leave a new mySQL database, information_schema? It does not show up in my control panel mySQL list but it there in MyPhpAdmin.

Is it safe to delete? If so, what is the best way to delete it?

You cannot delete this DB, as you do not have the required permissions to remove it. Don't worry about this database, it's a global db that does not count towards your limit, it's just there to store miscellaneous information and metadata about other tables and databases.

[GatorPatrick]

I am commencing php5/sql5 migrations for the following servers at this time:

barracuda.websitewelcome.com:74.52.15.66
barrie.websitewelcome.com:64.5.52.4
batmobile.websitewelcome.com:70.87.107.194
beetle.websitewelcome.com:67.19.170.194
bentley.websitewelcome.com:70.84.243.130
beretta.websitewelcome.com:74.54.42.210
bluedevil.websitewelcome.com:74.53.229.66
bmw.websitewelcome.com:70.84.85.66
boss.websitewelcome.com:69.93.241.82
boxster.websitewelcome.com:74.54.78.2
bravada.websitewelcome.com:74.52.66.146
bugatti.websitewelcome.com:70.87.90.130
burlington.websitewelcome.com:64.5.52.11
cadillac.websitewelcome.com:67.19.28.98
caliber.websitewelcome.com:70.87.90.194
camaro.websitewelcome.com:70.87.94.162
camry.websitewelcome.com:74.52.131.146
caprice.websitewelcome.com:70.87.94.66
caravan.websitewelcome.com:74.53.28.210
carrera.websitewelcome.com:74.52.15.34
catera.websitewelcome.com:74.53.88.242
cayenne.websitewelcome.com:74.54.77.210
cayman.websitewelcome.com:74.54.77.226
celica.websitewelcome.com:67.18.218.194
century.websitewelcome.com:74.54.176.98

Please do not submit support requests for issues regarding these servers until the migrations are complete. I will update this thread as further information becomes available.

[JSi]

I am very displeased.

You did not email to let us know of any maintenance and my website is down. I understand the need for this, but i should have gotten an email so I can let my users know before. I have a reseller account and not letting my customers know ahead of time makes me look very bad!!!!!

Next time please send an email to all accounts affected by your scheduled maintenance so we can in turn let others know if necessary. Maybe doing maintenance a bit later will be best. Out in Pacific time, it took place too early. not even 10pm and server went down. Got emails of customers saying server went down.

Again, either advise in advance so we know its coming and we dont look bad, or do it after midnight pacific time.

Just my 2 cents.

Thanx.

[davetherock]

Yes ! Please let us know first by email !! or advise in advance !

I've reseller account and got many complains from my clients. And it is not good for us !!
Since you're doing upgrade during our office hour (GMT+8)!!

Thks.

[praiseriot]

so i am not the only one... it was not a pleasant thing to ave a client call and tell me either. I mean just after i closed window.

unacceptable behavior


no email for me either

[GatorPatrick]

I apologize for the inconvenience these migrations have caused you and I thank you for your ongoing patience while we move ahead with this. This was however posted well advance (almost 6 months) in our General Announcements and Network Status sections. You can find the reseller migrations thread sticky'd here: http://forums.hostgator.com/reseller...ed-t35106.html

I also gave a 3 day second notice before performing the upgrades on these particular servers in addition to the prior notice that the migrations would be happening on all servers. It's very important as a reseller with us that you remain advised on what we have coming down the pipe as far as upgrades and server maintenance go. Unforunately e-mailing our clients every time we make a server change is not a feasible solution for us to take due to the sheer volume of clients we have.

We do try very hard to keep the lines of communication open with you all however and I will be available to all of you here in the General Announcements and Network Status forums or via PM or e-mail anytime you need a question answered.

[racersimage]

I am getting the following error on this IP 67.18.19.242

nascartr_forum.adminhelp
error : Table './nascartr_forum/adminhelp' was created with a different version of MySQL and cannot be read

All of my databases read like that now. Just started tonight but I did not see that IP in the list?

[kb5sej]

Patrick, I dont have time to read your forums. There needs to be an email sent out to the primary account or at a bear minimum incorporate a subscription based system based on server that will allow me to subscribe to notices on my particular server.

Are these migrations finished now? I still have one website down.

[GatorPatrick]

Originally Posted by racersimage

I am getting the following error on this IP 67.18.19.242

nascartr_forum.adminhelp
error : Table './nascartr_forum/adminhelp' was created with a different version of MySQL and cannot be read

All of my databases read like that now. Just started tonight but I did not see that IP in the list?

I have repaired this server (this actually had nothing to do with the migrations)

[GatorPatrick]

Originally Posted by kb5sej

Patrick, I dont have time to read your forums. There needs to be an email sent out to the primary account or at a bear minimum incorporate a subscription based system based on server that will allow me to subscribe to notices on my particular server.

Are these migrations finished now? I still have one website down.

I understand your frustrations and the subscription list for server updates is actually a very good idea. I will discuss your idea with our CTO. In the meantime most of the migrations are completed right now, can you please advise me which site is down? I can look at that and get it resolved for you.

[GatorNate]

Caliber and Bluedevil are finished migrating. Still doing some final checks on beetle, batmobile, and camaro.

I will update this again when they are all finished.

kb5sej, patrick has left for the night, but if you still have sites with issues can you reply and/or pm me so I can take care of them?

[GatorNate]

All of the server migrations for the night are finished.

[kb5sej]

Were OK. Thanks.

[JSi]

Originally Posted by GatorPatrick

I apologize for the inconvenience these migrations have caused you and I thank you for your ongoing patience while we move ahead with this. This was however posted well advance (almost 6 months) in our General Announcements and Network Status sections. You can find the reseller migrations thread sticky'd here: http://forums.hostgator.com/reseller...ed-t35106.html

I also gave a 3 day second notice before performing the upgrades on these particular servers in addition to the prior notice that the migrations would be happening on all servers. It's very important as a reseller with us that you remain advised on what we have coming down the pipe as far as upgrades and server maintenance go. Unforunately e-mailing our clients every time we make a server change is not a feasible solution for us to take due to the sheer volume of clients we have.

We do try very hard to keep the lines of communication open with you all however and I will be available to all of you here in the General Announcements and Network Status forums or via PM or e-mail anytime you need a question answered.

NOT EVERYONE HAS TIME TO VISIT YOUR FORUM and not everyone likes forums to begin with. And using that as a means to announce is not very professional. Mailing list for all resellers at least is a must have solution for a future project. Also you should consider doing upgrades/migrations or any type of maintenance after midnight when there is less chance of it affecting us. But announcing in advance is the best approach in case anyone uses this time to do backups or maintenance themselves.

[striddy]

Originally Posted by JSi

you should consider doing upgrades/migrations or any type of maintenance after midnight when there is less chance of it affecting us

Not really possible as we are all in different parts of the globe.

[GatorPatrick]

PHP5/SQL5 migrations are commencing for the following servers:

challenger
charger
chevelle
chevette
chevy

Please do not submit support requests regarding these servers until the migrations are complete. I will update this thread with further information as it becomes available.

[aps11090]

good to know... wish I didn't have to go through live support to find this out...

[askton]

Yea I wish you guys would "EMAIL" us instead of letting us find out on this group. We didn't pay so we can lurk around the forum 24/7 to find out things like that.

[GatorPatrick]

I apologize for the inconvenience the migrations caused you tonight. This has actually been posted as a Sticky Announcement since the 3rd of July: http://forums.hostgator.com/reseller...ed-t35106.html

If there are any outstanding issues with your sites or your clients sites it will be my pleasure to assist you in getting those resolved. Please let me know if I can be of further assistance.

[skyabove]

After the upgrade, I am getting ioncube loader errors on some of my sites.
the most important ones are www.netoptlocal.com and www.skyabovelocal.com

The error is
Site error: the file /home/netopt/public_html/components/com_juser/router.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.

Is there a place i can upload the ioncube loader in my whm or cpanel or will it be updated with the upgrade?

Please advise.

Steve Gibson
www.skyaboveonline.com

[GatorPatrick]

That is now resolved. The ioncube loaders had to be removed systemwide while we upgraded the PHP version. They have been reinstalled globally and your sites now resolve properly. Please let me know if there's anything else I can help you with.

[GatorPatrick]

All migrations are complete at this time. If you have any errors on your client sites please send an e-mail to support@hostgator.com detailing the steps needed to reproduce the issue. Thank you!