PHP Problems

msh · #1 06-27-2007, 07:58 PM

On the one hand it's great that Hostgator installs PHP PEAR packages on request.

However, these packages also have a habit of suddenly disappearing, which results in completely disabling websites that use the packages. It seems that whoever is doing work on the system forgets about these add-ons and blows them away.

Support to get a site back up after Hostgator's error is unreliable. It might happen quickly or it may take days. And the Live Chat is just a big joke -- they provide no information and then ask if they can be of any additional assistance

***GatorJay*** · #2 06-27-2007, 08:02 PM

Please provide the ticket number where this situation occured and was dealt with.

msh · #3 06-27-2007, 08:04 PM

The ticket is AVD-120309

***GatorBrent*** · #4 06-29-2007, 08:27 PM

Hi There,

This happened on your server because we did a chassi swap to double the speed of your box. It looks like we forgot to move this over. The only time this would disapear is in a major php update which is very very rare. Like once a year type update, or if your box is chassi swapped which is once every few years.

Since you are on the new chassi I can update your plan to the bigger plan thats on our site?

How about we do a trade a bigger plan for me making this a positive post since I'm sure your happy about being on a faster box. If not I'll give you the new specs anyway. Please let me know. thanks!!

***GatorBrent*** · #5 06-29-2007, 08:31 PM

I looked into how we can prevent this as well. Here's the tricky thing...

As of right now not all our servers are uniform so when we do a mass update to php we can't put extra addons like this in. In the next month we hope to get the last of our servers to be the same so we can't prevent something like this from happening when we do out mass updates.

It's a work in progress.