Bad performance on reseller hosting

[FoePhotography]

Hi Gators,

I am currently a user of a shared (not so much in use) and a reseller account.
I started my own webdesign+webhosting business. Now a few customer sites are about go in "production-mode".
My problem is now the performance of the space of the customer accounts of my reseller hosting.
Its not the dl speed but the response times.
For example my own business site www.foe-services.de (german) is a quiet simple page. Coding is HTML/simple-php only.
Is the location a problem? Me and my customers are requesting the pages from Germany.

Will a VPS Level 3 solve my performance problems?

Greetings from Germany
Christian

Edit: Currently the performance is a lot better but 5 hours ago normal surfing on the pages was impossible.
Bad performance: 6pm (EU; Timezone +1); 1pm (US West;Timezone -5)
Good performance: 11pm (EU; Timezone +1); 5pm (US West; Timezone -5)

[EarlyOut]

Your business site comes up almost instantly for me, as if the pages were on my own PC. I suspect that location is, indeed, the problem. Try a tracert to your site, which will probably reveal where the problem lies. If there are some overloaded nodes between your location and HG's, no change in hosting plan will make any difference.

[esl]

You best bet would probably be to find a Germany based data center for your hosting needs if it is a location issue.

[FoePhotography]

I regret to say this but it might be the best for me.
I will try some traceroutes in the next few days.
Thanks for giving me the hint

[gwyneth]

You appear to have nameserver issues, which could account for the performance problems. You should try fixing them before you make any decision about hosting.

[striddy]

http://www.intodns.com/foe-services.de

[rota919]

I have two clients in Germany and both of them report fine response times.
On the reseller account as well as the VPS.

Best is to sort the DNS issues and if the problem persist do a traceroute.
There is a nice utility in the HG support portal somewhere.

[FoePhotography]

Thanks for the help.
I am currently looking into the issues.
Hopefully the DNS ist the problem

[alemcherry]

If you are worried about the performance, you can have a simple timer script added to the PHP pages and measure the execution time. Then use a third party tool to measure the speed of your pages from another location. If both of these are fine, then the location should be the problem.