Password updates

[kirinafa]

I'm getting this error message when I try to put in my new password.
What do I do?

Unable to complete your request

We're sorry, but we're unable to process your request at this time. This may be due to one of the following reasons: Unusually high rate of fraud or chargebacks: You may be located in an area that has consistently used fraudulent/stolen credit cards, or filed chargebacks on a regular basis. When a specific location has an extremely high percentage of fraudulent/stolen signups, it is no longer viable for us to continue to offer service to that area. Embargo restrictions: If you are currently located in Iran, or another country with an active US embargo, we are unable to process your request due to federal law. Using a proxy: You may appear to be using a proxy to visit the order form, or otherwise attempting to mask your true location/IP. In this case, visiting the order form without using a proxy may resolve the issue. We apologize if you have been impacted by these restrictions, but in an effort to continue to keep our costs low and comply with federal law, we must take appropriate measures to maintain a pleasant hosting experience for everyone. Thank you for your understanding.

Date: Sunday, 21-Sep-2008 01:33:54 CDT
Referrer: (none)
Request: /password_reset/
Remote IP: 66.76.5.107

[striddy]

Originally Posted by kirinafa

I'm getting this error message when I try to put in my new password.
What do I do?

Unable to complete your request

Either try again or submit a support ticket.

[kevinr]

I also am not able to change my password, I have moved from the city where I bought my account, could this be the issue?

[GvilleRick]

You should submit a ticket to support if you are having a problem changing a password and give them details on where you are trying to change it.