Overall Great Service + Support, with a few minor headaches.

[al3x8730]

I've been using HG for almost 2 years now. Overall I'm VERY satisfied with the service and cost.

I'm hosting a medium sized forum (about 300-500k pageviews a month) for about $10 with a Baby plan. The server speeds are usually great (we had some lag a while back, but it was resolved by the very helpful support team).

There's also many features that I haven't been able to find with any other webhosts; remote MySQL, php.ini, and multiple language support (PHP, RoR, Perl, etc.. are all quite handy for a web developer.

But there are some downsides to HG. My biggest issue is that support is either extremely good or extremely useless. It takes 2-3 tries to get something done because the answers differ from one tech support person to another. For example, when I tried to get my primary domain folder changed from public_html to public_html/domain, I had to go through a series of people and tickets. Other times, support gets the job done within minutes and with a good explanation of what went wrong. It's like a coin toss.

Another issue is that there is no real option to grow with shared hosting. Once you reach a certain point in traffic, you're basically forced to get a VPS. The downside to a VPS is that you don't get that safe management aspect of shared hosting, where everything is simple and worry free. I would love to see a buffed up cPanel plan with more resources (I wouldn't mind paying $30-$50 a month for something like this!).

So in conclusion, I would recommend HG shared hosting to people with small sites who want a feature rich hosting plan without too much hassle.

[al3x8730]

I also wanted to mention that I just switched my primary domains and it seems like every support person I contact doesn't want to let me use public_html/domain as the document root anymore.

Great, now if I install something like Wordpress or a script gets compromised on public_html, it'll have access to ALL my websites.

There's no reason that I can't get the same settings done before I switched primary domains.

[GatorDougB]

Hello,

When you run into an issue where the technician isn't meeting your expectations please feel free to PM me the chat ID and I would would be more than happy to look into it and see what we can do to improve the representative's technical support.

In regards to your primary domain, could you please PM me which domain you are trying to change the document root for and I'll make sure to find a solution to get that completed.

Thank you for taking the time to provide us with feedback, it is always appreciated!