Outsourcing Support for Reseller Host

[axntdsgn]

I'm a web designer and signed up for a reseller account, intended to host my clients' sites. The only weak position I have in convincing them to host with me is it's impossible to claim 24/7/365 support.

Are there options with HostGator or other vendors to outsource this, under my own brand? I believe some host resellers offer this (GoDaddy: 24/7 product support for your customers).

In the absence of sub-contracted support, how would you word your monitoring features, as far as automated or human monitoring of the site, servers, network, etc.

[gwyneth]

Originally Posted by axntdsgn

I'm a web designer and signed up for a reseller account, intended to host my clients' sites. The only weak position I have in convincing them to host with me is it's impossible to claim 24/7/365 support.

Are there options with HostGator or other vendors to outsource this, under my own brand? I believe some host resellers offer this (GoDaddy: 24/7 product support for your customers).

In the absence of sub-contracted support, how would you word your monitoring features, as far as automated or human monitoring of the site, servers, network, etc.

Say that by working with one of the largest data centers in the world, you can give your clients the best of both worlds.

[alemcherry]

Would have ben nice, but I guess it is difficult to change a policy like that.