Outlook not receiving emails just like that

[Acrow]

Hey everyone as of yesterday my outlook express stopped receiving emails from my vps. All my accounts are having the same problem. I spoke to hostgator chat but they are not helping me with issue. All other email providers like gmail work fine. My passwords are fine. I even removed outlook express reinstalled and created a new email account from one of my sites and Im still having the same problem. So thats how I know its only a problem with my vps on hostgator. My emails from other hosting companies work perfectly fine. Im also having the problem with thunderbird mail except their it says server went away. Any real help will be truly appreciated. I can access all my mails through the cpanel.

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.example.com', Server: 'mail.example.com', Protocol: POP3, Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

[GatorJLavoy]

Hello,

I'd definitely make a ticket regarding this issue so we can look into it further. Be sure to include your domain name, the account you're trying to access, and it's password, we will use this account for troubleshooting purposes. To be thorough, i'd include your IP address as well. You can get this information the following URL:

http://hostgator.com/ip.shtml

[Acrow]

Their gonna tell me its my isp but meanwhile when I check on the net everybody says its a server issue.

[GvilleRick]

Originally Posted by Acrow

Their gonna tell me its my isp but meanwhile when I check on the net everybody says its a server issue.

You are not going to get a solution if you are not willing to submit a ticket. Chat is good for some things but for technical server issues it is best to submit a ticket so the techs can test more thoroughly. Assuming they will blame the ISP is not productive.

[quietFinn]

Originally Posted by Acrow

Their gonna tell me its my isp but meanwhile when I check on the net everybody says its a server issue.

The biggest problem is not your vps, it's your attitude.

Well I am not one the "them", and neither am I "everybody", so I say "it's a DNS issue".

[GatorJacob]

Hello,

I took the liberty of making a change to your dovecot configuration. Can you let me know if this has fixed your issue? If not, please submit a ticket to support [at] hostgator.com

[Acrow]

Originally Posted by GvilleRick

You are not going to get a solution if you are not willing to submit a ticket. Chat is good for some things but for technical server issues it is best to submit a ticket so the techs can test more thoroughly. Assuming they will blame the ISP is not productive.

Im not assuming they already told me that.

[Acrow]

Originally Posted by quietFinn

The biggest problem is not your vps, it's your attitude.

Well I am not one the "them", and neither am I "everybody", so I say "it's a DNS issue".

Hi and thanks for your response but I think you need to mind your business. This topic has nothing to do with you.

[Acrow]

Originally Posted by GatorJacob

Hello,

I took the liberty of making a change to your dovecot configuration. Can you let me know if this has fixed your issue? If not, please submit a ticket to support [at] hostgator.com

Thanks Gator but that didn't work either. I guess I'll have to take the chance and submit a ticket.

[Dwight]

Originally Posted by Acrow

Hi and thanks for your response but I think you need to mind your business. This topic has nothing to do with you.

Then perhaps you shouldn't be posting in peer support.

[striddy]

Originally Posted by Acrow

Their gonna tell me its my isp but meanwhile when I check on the net everybody says its a server issue.

Who is everybody? If you want help, try and provide reasonable facts to allow troubleshooting. Your post makes no sense at all.

[proprod]

Temporarily disable your Anti-virus program and attempt to receive mail with Outook. If it works, you know then where the problem is.

[Acrow]

Originally Posted by Dwight

Then perhaps you shouldn't be posting in peer support.

Is he your friend or something? His post was out of line and had nothing to do with the thread. Have a nice day.

[Acrow]

Originally Posted by proprod

Temporarily disable your Anti-virus program and attempt to receive mail with Outook. If it works, you know then where the problem is.

Propad thanks for your helpful response but my problem has been corrected.

[eLIANT]

It is polite to post the solution for future readers of this thread, if you don't mind.