Options for getting started

Can anyone please help us in plain english or give a step by step instruction list instead of refer to some directions which need a decoder to understand please?

We want to set up our site with Hostgator as a reseller but do not want to delegate our domain to their servers until we have tested the service. Access to our site which has been uploaded is currently available via the ip address supplied by Hostgator to ftp the site. Entring the ip address (instead of the domain address which isn't delegated) only receives a cpanel page stating there is no website configured at this address.

We haven't delegated our domain to Hostagtor servers as we want to upload test clients and our website before delegation so there is no time loss for our clients on transfer/delegation of their sites/domains to the Hostagtor servers. The scenario we are trying to resolve is to set up our own site (using the supplied ip address and not delegate our own domain until tested operations) with all facilities, including a few clients we have on file to test the procedures and ensure a smooth changeover for our existing clients. When we are staisfied with the service and system we can then upload for transfer the remaining clients and re delegate their domains to minimise all possible downtime to virtually nil as they would simply switch from the old provider where they are currentl a working site to Hostgator servers where the duplicate site is waiting for activity.

All we would like is to be advised of any options instead of refer to this item etc etc. We seem to be going back and forth when all we want to do is check the operation of the reseller system before we move our clients over.

Any help would be appreciated or if anyone can set it up for us I will gladly pay them.

[Serra]

The easiest way to do that is to assign your reseller account to an addon domain. That way you can use it like a normal domain and test it out. Buy a new domain ($9.00) and assign to the Host Gator name servers and then add it as an addon domain from cpanel.

If you already have a domain you can use, because you have a spare, just use that one.

Once you addon domain propagates, you can test to your hearts content. When you are ready, change the name server on your reseller domain to the HG name servers and your reseller account will work fine.

Note: having the second domain will allow you to run BOTH sites at the same time as you migrate clients. Not bad for $9.00. I moved that way and it worked great.

Thanks for the help but this is beyond us. All we wanted was a site set up so we can upload our clients websites to display as we have now and it should be that simple - not have to sort out different ways of doing things, checking out via ticketing system for days and not have something explained in english instead of technical jargon which still needs expertise to understand, then having to revert to a forum to get answers which simply don't arrive from the ticketing system.
Our current provider (as bad as it is) at least set up a site for us to simply upload the test clients to and we could then see whatwe had to do. Everyone - even a newbie - can ftp a client to a folder and check whether it works or not. This has been a fruitless exercise in how to waste time.
I am glad you at least have an understanding of the process so you can run your business on a normal basis. Maybe that comes from using the system but it shouldn't be a painful exrecise

[MachineDog]

You can view your client's sites at http://theipaddress/~username/ for their site before you change the nameservers. And cPanel access is ofcourse http://theipaddress:2082/. What Serra said about a domain is not needed.

[Serra]

Originally Posted by Unregistered

I am glad you at least have an understanding of the process so you can run your business on a normal basis. Maybe that comes from using the system but it shouldn't be a painful exrecise

So, insults now? Am I taking this out of context or are you insulting me for trying to help you?

Listen, from...

We haven't delegated our domain to Hostagtor servers as we want to upload test clients and our website before delegation so there is no time loss for our clients on transfer/delegation of their sites/domains to the Hostagtor servers.

I get the impression that you don't even understand the terminology used, so I was trying to help.

[ausinter]

Absolutely not Serra. I only meant you obviously understood it and we didn't and that is all. This whole system is so convaluted and difficult to understand only a prorammer could understand it.
I have been instructed by Hostgator to set up my accounts in my WHM so they can upload it. Start to do so and it only allows me to set up 4 accounts and won't allow any more. It stated 5,000 meg webspace and 50,000 meg bandwidth. Load up one site of 2meg in size and it won't allow me to even create the site names let alone load anything up to them. All we want to do is transfer 35 of our clients accounts to test this facility. Should be a simple matter of open an account upload the sites and check the process. Three days frustration and 1 site uploaded with three more titles created ( not uploaded) doen't engender the simple process they led us to believe.
Send me an email if you like to closedemail@ausinternect.com.au and I will converse with you direct. You don't need this sort of stuff going on at all.

[quietFinn]

Originally Posted by ausinter

I have been instructed by Hostgator to set up my accounts in my WHM so they can upload it. Start to do so and it only allows me to set up 4 accounts and won't allow any more. It stated 5,000 meg webspace and 50,000 meg bandwidth.

Seems that those 4 accounts are using all the space and /or bandwidth.

It works like this:
in the WHM you can create packages. Let's say you create a package XYZ, and this package has 1,000MB webspace and 10,000MB bandwidth.
Because you have 5,000MB webspace and 50,000MB bandwidth in your reseller account you can create max. 5 accounts using package XYZ.

[ausinter]

Originally Posted by quietFinn

Seems that those 4 accounts are using all the space and /or bandwidth.

Originally Posted by quietFinn

It works like this:
in the WHM you can create packages. Let's say you create a package XYZ, and this package has 1,000MB webspace and 10,000MB bandwidth.
Because you have 5,000MB webspace and 50,000MB bandwidth in your reseller account you can create max. 5 accounts using package XYZ.

Exactly right. We reset the allowance for each of the sites and then it alowed us to install a few more sites (Still a long way short of our 35 we have to transfer) but at least we can now set a few up and check if the system is right for us. We don't even know which plan we should start with. We assumed you started at the bottom (Aluminium) and then added bandwidth or disc space as required by the sites not as allocated. ie most of our sites are small (1 to 3 mb and not much traffic) so we thought we could sit 35 sites on the server using 50mb of space and 50000mb of bandwidth and when either bandwidth or disc space was close to the allocated limit we would upgrade to the next plan. Obviously not so. Now we have to sort out the complexity of operational procedures. and adjust the palns as required. Many thanks for your advice. It ios appreciated.

[Serra]

Absolutely not Serra.

Ok, cool.

The overselling limitation of the Aluminium account is going to be a problem. With the reseller accounts, you must specify the exact amount of space that each client can have. With 35 accounts, 50000mb leaves you with only 1400mb bandwidth per account, that is a bit small for most account, worse it leaves you with less than 149mb of storage per account.

Your going to need a bigger plan. You might be able to get away with a Silver plan, but it will be a balancing act if you've way oversold your accounts. If people expect to have 1000mb of space, they may someday us it.

To be honest, when I hit 35 plans, I was feeling that Silver was too small for me and I was having to make adjustments just to fit a new account.