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  #1  
Old 06-29-2004, 10:53 PM
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toddmedia toddmedia is offline
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Any word on it? I thought it was supposed to be fixed by now. Neither Webalizer or AW Stats either one shows anything past the 23rd of this month .... 6 days ago.

Edward
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  #2  
Old 06-29-2004, 10:57 PM
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GatorJustin GatorJustin is offline
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toddmedia, which server are you on?
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  #3  
Old 06-29-2004, 11:01 PM
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toddmedia toddmedia is offline
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Quote:
Originally Posted by Gator_Justin
toddmedia, which server are you on?
Good question ....hmmm

Can I tell in WHM? does this help:

System Information
Linux jeep.websitewelcome.com 2.4.26-grsecvx #1 SMP Thu Apr 29 06:12:42 EDT 2004 i686 i686 i386 GNU/Linux



I have 50 domains, but check this one

http://www.aerialphotovideo.com
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Old 06-29-2004, 11:05 PM
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Ok, todd. You are on jeep. I just spoke with the owner about this and he is asking that you submit an email ticket to support@hostgator.com so that they can better assist you. Just inform them in the ticket that you are on the jeep server and have an issue with outdated stats.

-Justin
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  #5  
Old 06-29-2004, 11:11 PM
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toddmedia toddmedia is offline
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Quote:
Originally Posted by Gator_Justin
......he is asking that you submit an email ticket to support@hostgator.com so that they can better assist you...
OK ... I'll do it again. Been there, done that, about every week for a couple of months now.

I have lots of frustrated clients. I really like Gator ... but my clients keep wanting to know why we keep having this trouble now. (They don't know I switched providers of course ... they just think its ME)

Edward
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Old 06-29-2004, 11:17 PM
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GatorJustin GatorJustin is offline
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Can you give me your most recent ticket number? If this is not being resolved for you and you are having to submit multiple tickets, I'd like to find out whats going on.
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  #7  
Old 06-30-2004, 04:09 PM
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toddmedia toddmedia is offline
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Quote:
Originally Posted by Gator_Justin
Can you give me your most recent ticket number? If this is not being resolved for you and you are having to submit multiple tickets, I'd like to find out whats going on.
HGSupport #UVY-64435-335

They fixed the one domain. Now I have 49 others for them to look at. This evidently is a domain issue that has to be constantly reset every time ... instead of a global server reset of sorts.


Edward
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