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#1
06-21-2004, 11:31 AM
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Hey Guys,
Im just trying to get ssl activated, read to contact support so jumped on php-live. This is what I got:: "Shared SSL Activation"** You are now speaking with Lea, Support / Sales. ** Hawkedge Hosting : hello Lea : hello Lea : hello Lea : hello Lea : hello Hawkedge Hosting : I need to get the SSL activated for the hawkedge.com reseller account Your party has left this session. Hawkedge Hosting : ? bye then The gaps between hello's were aboupt 5seconds. So hey ho, lets try again... "Account areas need activation"** You are now speaking with Lea, Support / Sales. ** Securition : Hello lea, can you please answer my question about SSL Lea : yes Lea : yes Lea : yes Lea : yes Securition : can you activate it please on hawkedge.com Securition : hello? Securition : Your party has left this session. Marvelous what is going on?????????? This is the worst service I've seen in years and it comes as a shock since it's been great in the past Can somebody please shed some light into what lea thinks she's doing? 
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#2
06-22-2004, 06:00 AM
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^bump^
Spoke to the YIM assistant, sent me off to Sales@hostgator.com great.. wrong dept now mailed support@hawkedge.com Cmon guys are you ignoring me hear?
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#3
06-22-2004, 12:49 PM
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SSL issue now resolved, still nothing on why I failed to recieve the support and was ignored.
Today site was exposed for 30minuites, all domains and subdomains displayed everyfile, all confidential info was at risk. Have we made a wrong choice here? is any1 listeneing? you guys used to 
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#4
06-22-2004, 02:16 PM
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No one ignored you. You used phplive which is very buggy and crashes for many people.
For support issues please email support@hostgator.com sales is for sales and billing issues.
__________________
Gators love marshmallows.
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#5
06-22-2004, 02:56 PM
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Yes we have used phplive many times in the past and this error is new to us. There should be a warning stated before entering the chat.
And so far I dont understand what is going on, we cannot allow allow our records to be left exposed as they were. And I have contacted support several times with regards to this.
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