|
#1
05-28-2004, 01:46 AM
|
||||
|
||||
I did not want to have to post here. However, three days and two attempts later to obtain help directly from Support by email, as I was instructed to do by Lea via Live Online Support, I try here.
The problem is that I am getting error messages when I try to install phpadsnew in Fantastico. Nor does phpadsnew install at all. It does screw up the index file in my root directory. The error message is: Install phpAdsNew (3/3) 1) File:/home/xxxxxx/public_html/config.inc.php [ERROR! ] 2) File: /home/xxxxxx/public_html/data.sql [ERROR! ] sh: line 1: /home/xxxxxx/public_html/data.sql: No such file or directory Lea also attempted to install for me and must have received the same error since she stated that it appeared to be an installer problem from Fantastico. That is when she instructed me to contact Support. Her exact words from the session: Lea: well I tried to install it, but there seems to be a problem with the installer from the Fantastico. Please email us at support@hostgator.com so that we can investigate the problem and fix it That I did at 3:31am, Tuesday morning. Three complete business days, a second email later and I have received nothing. No confirmation, no reply, no assistance, nothing. Can someone from Hostgator PLEASE offer some assistance? Don McClain Cybrosia.com 
|
|
#2
05-28-2004, 01:56 AM
|
||||
|
||||
|
Can you please give me your ticket number so I can check the status and try and push it through? Thanks, and I apologize for the delay.
|
|
#3
05-28-2004, 01:56 AM
|
||||
|
||||
|
What is your ticket number? We will update fantastico which hopefully has a fix for this bug.
__________________
Gators love marshmallows.
|
|
#4
05-28-2004, 02:08 AM
|
||||
|
||||
|
Quote:
Don McClain cybrosia.com
|
|
#5
05-28-2004, 02:21 AM
|
||||
|
||||
|
When you email support you automatically get a ticket number. Please disable your spam filter it sounds like it's blocking anyting sent from us.
What's your email address you sent it from?
__________________
Gators love marshmallows.
|
|
#6
05-28-2004, 02:34 AM
|
||||
|
||||
|
Quote:
Don McClain cybrosia.com
|
|
#7
05-29-2004, 02:26 AM
|
||||
|
||||
|
About 4 hours ago I sent a third request for support to support@hostgator.com. Again, as previously, I received no support ticket in return, no confirmation of delivery or bot message stating delivery failed. Nothing.
Now, throughout the day yesterday and so far this morning I was able to send and receive numerous emails with no problem with one exception - nothing appears to be getting through to Yahoo addresses. Additionally, I tried again to install phpadsnew with the same result as before. Thinking it might just be phpadsnew, I tried phpesp. It also failed. I can only assume that the entire Fantastico feature is not available to me. Now, I do not know what the problem is. There is apparently something very, very wrong with the account since attempts to load phpadsnew and phpesp have failed. Additionally, there seems to be an email problem. I have no filters enabled within our email program and Spam Assassin at the Host Gator account was never enabled. I would really appreciate some serious effort to get to the bottom of this. Here is the error message from the attempted phpesp install: Install phpESP (3/3) 1) File: /home/xxxxxx/public_html/phpesp/admin/phpESP.ini.php [Error ] 2) File: /home/xxxxxx/public_html/phpesp/data.sql [Error ] sh: line 1: /home/xxxxxx/public_html/phpesp/data.sql: No such file or directory The xxxxxx being my account name, of course. Take care, be well, keep flying. Don McClain cybrosia.com
|
|
#8
05-30-2004, 12:48 AM
|
||||
|
||||
|
In the ongoing saga, I have tested and checked email today and even Yahoo is going through. I have changed NOTHING. I have altered NOTHING. I have added NOTHING. I have deleted NOTHING. Yet, I have just sent a FOURTH request to support@hostgator.com and, again, received NOTHING back in return.
Take care, be well, keep flying. Don McClain cybrosia.com
|
|
#9
05-30-2004, 08:22 AM
|
||||
|
||||
|
About 7 hours ago I sent duplicates of my request for assistance on this matter from two other different accounts - a Yahoo account and an AOL account. CCs were sent to my cybrosia.com account. The cybrosia.com account received the CCs. However, neither has returned a support ticket, any type of confirmation or a bot message informing me of failure to deliver from the support@hostgator.com address. I respectfully submit that since this seems to be happening from three different accounts on three different systems, the problem rests somewhere at the Host Gator end.
Take care, be well, keep flying. Don McClain cybrosia.com
|
|
#10
05-30-2004, 03:18 PM
|
||||
|
||||
|
The problem is not on hostgator end. The problem is on your end.
Anyone here will vouch as soon as they send an email in they get a ticket number in response automatically. If you have a spam filter that blocks anything we send you you are never going to receive anything from us. What's the email address to one you sent from I'll look up your email and tell you if we received it or not.
__________________
Gators love marshmallows.
|
|
#11
05-31-2004, 06:07 AM
|
||||
|
||||
|
Quote:
cas@cybrosia.com casamerica@yahoo.com cybrosiacom@aol.com All were sent to support@hostgator.com. Additionally, I received an emailed copy of my Online Support Chat transcript of 5/25/03. That came to the cas@cybrosia.com address from support@hostgator.com. Now why would that have come through with no problem? I am also apparently receiving orders from advertisers and customers at cas@cybrosia.com with no problem. The spam seems to have no problem getting through. Do me a favor - just send an email from support@hosdgator.com. Nothing automated. Just a test email addressed from support@hostgator.com. Send it to cas@cybrosia.com. If you wish, you can also CC to casamerica@yahoo.com and cybrosiacom@aol.com. The frustrating part is that all this is detracting from the original problem of not being able to get phpadsnew and, apparently, any of the other Fantastico package auto-installed. Take care, be well, keep flying. Don McClain cybrosia.com
|
|
#12
06-01-2004, 02:23 AM
|
||||
|
||||
|
$header_from: contains "¥" Discard
$header_from: contains "§" Discard $header_from: contains "æ" Discard $header_subject: contains "и" Discard $header_subject: contains "л" Discard $header_subject: contains "ф" Discard $header_subject: contains "A Greeting-card for you" Discard $header_subject: contains "Guaranteed Search Engine Inclusion" Discard $header_subject: contains "Guide to ****" Discard $header_subject: contains "There're some Passwords here" Discard $header_subject: contains "Unique Logo demonstrates" Discard $header_subject: contains "life insurance" Discard $header_subject: contains "need more customers?" Discard $header_subject: contains "next of kin" Discard $header_subject: contains "¤" Discard $header_subject: contains "¥" Discard $header_subject: contains "§" Discard $header_subject: contains "±" Discard $header_subject: contains "æ" Discard $header_subject: contains "ó" Discard $message_body contains "Ч" Discard $message_body contains "д" Discard $message_body contains "停" Discard $message_body contains "(application.pif)" Discard $message_body contains "Archive password" Discard $message_body contains "C1ALI" Discard $message_body contains "C1A|LIS" Discard $message_body contains "Catch Attention of Your Website Visitors with a Flash Presentation or Logo" Discard $message_body contains "Cialis" Discard $message_body contains "Head of State of the Federal Republic of Nigeria" Discard $message_body contains "I have attached your file" Discard $message_body contains "MEGA LOTTERY INTERNATIONAL" Discard $message_body contains "No Doctors" Discard $message_body contains "Oil is better gold" Discard $message_body contains "Our low Price: $50.00 You Save:" Discard $message_body contains "SON OF THE LATE" Discard $message_body contains "Specials good thru" Discard $message_body contains "The Savvy Investor" Discard $message_body contains "The file is protected" Discard $message_body contains "This message has been rejected because it has" Discard $message_body contains "WORK1NG up to twice as fast" Discard $message_body contains "Your document is attached" Discard $message_body contains "[217.42.112.64]" Discard $message_body contains "binary attachment" Discard $message_body contains "e-Gold" Discard $message_body contains "next of kin" Discard $message_body contains "no prescription needed" Discard $message_body contains "pênis" Discard $message_body contains "server1.serverplace.net" Discard $message_body contains "the children of late" Discard $message_body contains "±" Discard $message_body contains "éòå" All of your emails dont happen to say one of the above do they? We didn't receive emails from those addresses accept for the first one from some very old support questions you had. It's possible your using something similiar in them all thats in our filter. Can you paste in everything an email from you would say? First thing to figure out is why we aren't receiving mail from just you.
__________________
Gators love marshmallows.
|
|
#13
06-01-2004, 03:11 AM
|
||||
|
||||
|
Thank you for sending that email. I received it at cas@cybrosia.com. I have not checked the other addresses yet if you sent a CC to them.
I do not see anything in the list that was in my messages, but I will paste the last one sent as it was sent from my yahoo account and received at cas@cybrosia.com in case I am missing something. Times of previous requests are included in case it might be useful. =================================== To: support@hostgator.com Subject: 4th REQUEST - Phpadsnew Install Failure via Fantatico Auto-install From: Cyber Artists Studios <casamerica@yahoo.com> Date: Sat, 29 May 2004 23:38:40 -0700 (PDT) Cc: cas@cybrosia.com Below is a copy of the latest email request for support that I emailed at 12:44AM, May 30, 2004. I received no support ticket in return and no other confirmation or bot message of failure so I am assuming it has met the same fate as previous attempts. I have emailed this from my Yahoo account since there seems to be some question as to what has caused the failure of 4 previous messages from my Host Gator based cas@cybrosia.com address to make its way to you. 4th Request, 3rd Request Sent 9:55 PM 5/28/2004 3rd Request. 2nd Request Sent 4:16 AM 5/27/2004. 2nd Request. Previous Request Sent 3:31 AM 5/25/2004. Lea asked me to email and start a support ticket on this since she said it appears to be something wrong with the installer. The simplest way is for me to just place the conversation I had with Lea below. --------------------------------------------- "I am getting error messages when I try to install phpadsnew via Fantastico. Help?" --------------------------------------------- ** You are now speaking with Lea, Support / Sales. ** Lea : Hello, is there something I can help you with? cybrosia : am getting error messages when I try to install phpadsnew via Fantastico auto-install. Help? Lea : what error are you receiving / Lea : ? cybrosia : Install phpAdsNew (3/3) 1) File: /home/xxxxxx/public_html/config.inc.php [ERROR! ] cybrosia : 2) File: /home/xxxxxx/public_html/data.sql [ERROR! ] cybrosia : sh: line 1: /home/xxxxxx/public_html/data.sql: No such file or directory Lea : ok, please tell me your cpanel login details cybrosia : Name is xxxxxx and pwd is xxxxxx Lea : ok, what is your domain name or server IP ? cybrosia : Oops! domain name is cybrosia.com Lea : on, please wait while I check it Lea : ok, under which folder under your domain do you wish to install phpadsnew Lea : ? cybrosia : how about phpadsnew? Lea : ok Lea : well I tried to install it, but there seems to be a problem with the installer from the Fantastico. Please email us at support@hostgator.com so that we can investigate the problem and fix it cybrosia : Okay, thanx anyway. Lea : you're most welcome Your party has left this session. Lea : have a nice day ..!  === Thank you. Take care, be well, keep flying. Don McClain The Specialists at: www.cybrosia.com/thespecialists/ "... a spy novel come to life." - Sequential Tart Magazine "... absorbing ... a very good read." - Silver Bullet Comics ================================ After thinking on this as I pasted and reread, I am thinking that for some reason filters at your end might be deleting the emails. Otherwise, I would think I would most likely get a bot message telling me of a delivery failure. That is also the only reason I can come up with for none of the emails getting through from 3 different addresses- something setting the filters off. Possible? Then again, I do not see anything that would set the filters off. I am at a complete loss and I am sure you are tired seeing my name.  Don McClain cybrosia.com
__________________
Take care, be well, keep flying. dlm
|
|
#14
06-02-2004, 12:06 AM
|
||||
|
||||
|
I just updated the fantastico to the latest version so hopefully that will fix any bugs in the last. Please try
As for your email there could be something in that long paste thats in one of those filters. I tried skimming through but couldn't find it. You could do trial and error emails to support@hostgator.com till you got a ticket number in which case you would know what was causing it to be blocked.
__________________
Gators love marshmallows.
|
|
#16
06-02-2004, 04:28 PM
|
||||
|
||||
|
I have just sent a much abbreviated version previous emails to support@hostgator.com. I immediately received a support ticket: #BIU-76957-683.
My only hope is that support can understand the problem I have been having since I did not include any of my previous chat with Lea or that she also was unable to install. I also hope they do not think I was being so abrupt due to discourtesy.
__________________
Take care, be well, keep flying. dlm
|
 |
| Bookmarks |
«
Previous Thread
|
Next Thread
»
| Thread Tools | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| [Open] Problem with Menalto Gallery Install | webmorpheus.com | Pre-Sales Questions | 4 | 05-20-2004 11:04 AM |
All times are GMT -5. The time now is 08:38 PM.