One month and all is well!

[gregw]

Ok, I signed up with HG one month ago after a bad experience with my last host and I must say I've been very impressed so far. The HG team has helped me every step of the way, answered some of my boneheaded questions with patience and responded cheerfully and expertly to all of my concerns/questions.

As a reseller, I rely completely on HG to make me look good...and so far I'm the hero in my clients eyes, even though the HG team are the real heros.

I've learned a lot since I started in this business:

1. Your hosting company is your business' lifeblood. Treat them well.
2. Your hosting tech guys/gals put up with a lot of crap. They put in some long, hard hours and go way beyond the call of duty. Treat them well.
3. Most problems on a shared server are not caused by your hosting company. They are caused by the other resellers clients (or even your own clients). If we only knew half of what went on in the background to keep these servers running smoothly, we probably wouldn't sleep from the stress.
4. Never tick off your tech support....especially early in the morning.
5. Never say anything in a post that you wouldn't say to someone face-to-face.
6. It's completely unrealistic to expect the service to run 100% of the time. I recently tried to visit a major ISP's website and they were down for about 15 minutes. Who am I to complain when a HG server goes down for a few minutes while they reboot something.

Anyway, keep up the good work. I'm looking forward to getting to know the HG team better and working on ways that we can all benefit.

Greg