Offer a truly professional support

[Passh Reloaded]

I don't know the structure of your company, but I feel is not professional.

It's not very common for me to request your support, this is my 5th year with a shared or reseller account.
This week I have need support and the big problem is that you don't offer continuity in any area of your company.

The first time I send you email, you answer with a ticket number and after that an answer from HG, then If I reply two or three times such ticket number I see three different signatures and may be three different people that cannot remember what are we talking about.

And I feel like an idiot and get angry writing you again all that I have said from the beginning.
Please go to http://www.kayako.com and buy a professional support system to be a professional company.

always reply to an email rather then creating a new one so we know what you are talking about. When you create a new email it opens a new ticket and nobody will know.

[Passh Reloaded]

And some newbies need to learn English:

Originally Posted by Unregistered

always reply to an email rather then creating a new one so we know what you are talking about. When you create a new email it opens a new ticket and nobody will know.

Quoting myself:

Originally Posted by Unregistered

The first time I send you email, you answer with a ticket number and after that an answer from HG, then If I reply two or three times such ticket number I see three different signatures and may be three different people that cannot remember what are we talking about.

Closed.