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  #1  
Old 04-29-2006, 06:57 AM
cyrena cyrena is offline
Hatchling Croc
 
Join Date: Mar 2005
Posts: 5
Neutral Not happy over exposed password

since hostgators use of a new billing software things got mucked up. I did have mails to support going back and forth - my credit card info was on my account and the new software could not get it updated - this I reported to support - I got mail asking for payment and broadcasting the password to my account with cc details -anyway after several backs and forths, I insisted my cc information to be deleted and I set up a paypal subscription - guess what, the ..bleep bleep.. thing still does not work and Hostgator did it again - send me a mail requesting payment AND broadcasting my password along with it.
Hostgator set up your modernbill software so it functions and STOP exposing customers sensitive information on the web!!!!

Sad to say that as a company grows in size so grow the problems.
Brent Oxley what happened to your excellent support? Get this blasted software fixed, I don't want to have this hassle every month.

A very irritated and dissapointed customer
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  #2  
Old 05-06-2006, 09:20 PM
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GatorBrent GatorBrent is offline
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Join Date: Oct 2002
Location: houston, texas
Posts: 2,977
Default Re: Not happy over exposed password

This is the same software we've been using for years. I'm sorry you feel the password being emailed to you is a security issue. Almost every online company in the world emails passwords. If anyones worried about this all they need to do is use a hostgator only password.
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