Not a great start! [Resolved]

[WyldFyre]

Hello,

While I must admit that support response time has been pretty quick and professional, there are some overbearing issues that are making me rethink my decision.

Site speed has been very slow. Out of desperation, I signed up for CloudFlare to hopefully improve my visitors' experience because it was taking several seconds to load a single page.

The server I am on is reported to support mod_cloudflare.c, which allows account holders to see the originating IP of visitors instead of the CloudFlare "proxy" IP, but that functionality is not working.

Finally, nearly 7 hours of downtime last night with nary a word of explanation is just downright depressing. I understand that there are going to be problems, but maybe we should be able to be told what those problems are? At least in a nutshell? I am not looking to grass a fellow customer on my server for doing something wrong if it caused the downtime, but informing customers as to why their service is interrupted goes a long way to patch up trust that has been shaken due to such a long blackout.

[WyldFyre]

Edit's not working, so I will have to amend my post above...

mod_cloudflare has finally been initialized and is starting to display IPs properly after a few back and forths with support. There are still visitors showing up with the CloudFlare proxy IP.

Hey, better than it was!

[WyldFyre]

Thank you to the support team for filling me in on the issue and resolving mod_cloudflare. I hope that the site speed resolves itself as well due to the repairs that were carried out.

My apologies for my earlier frustration, multiple phone calls ending in "I dunno, and I can't ask" just drove me up the wall a bit. That is, honestly, one area that could use improvement.

[GatorJMartin]

Good Afternoon,

First and foremost my apologies for the troubles you had with mod_cloudflare. I'm happy to hear that's been resolved for you at this time, however I would certainly like to look into the support calls you had with us. I've sent you a PM here on the forums so we can further communicate regarding those support communications to see where we could have improved the support.

If there is anything else at all that I can be of assistance with beyond this please feel free to let me know!

Thank you,