New way to provide customer support.

If you're looking for an alternative to LivePerson, SightMax will save you
thousands per year! If you don't have live chat on your website currently,
the benefits of adding SightMax to your website are boundless.

. Hosted locally on your server. You own it.
. NO monthly fees / FREE multi-site use.
. NO setup fees.
. Quick ROI - Major savings over competition charging monthly fees.
. Definable queues/groups (ex. sales and support).
. MS SQL Server backend included.
. Browser support for all platforms - Chat with visitors on all platforms,
even MAC users.
. FREE zero cost support.

Live "Who's On" Monitoring
View live visitors as they browse your website. Get valuable information
such as, what page they are viewing, what browser type they are using, IP
address/host name, visitor time on site and screen resolution. You can even
view where the visitor was referred from such as a keyword Google ad or
other website. Additionally, you can monitor all live chats on your website
as they are occurring.



Live Coaching Operators and Conferencing
We take live chat a step further with our conference training "coaching"
mode. Trainees can be monitored and coached through chats by experienced
operators during a chat session. Additionally, multiple operators can join
into a chat with a customer. This is great for bringing a supervisor in to
close your sale or assist in support. Transfer chats at the click of a
mouse
to the properly skilled representatives.


Queues and Transferring
Dynamically assign calls to operators by queue (Sales, Support, etc.),
transfer chats, conference and more. Operators have the ability to
'escalate'
sessions or invite another operator to join in.

Customizable Chat Interface and Chat Icons
The visitor chat interface is fully customizable. Add your company logo,
change the colors, the text, even the layout. Taking it a step further, the
visitor chat interface can be customized for every site that you have setup.

Customizable chat icons ("tags") can be placed on your web pages to allow
people to easily initiate a chat with an operator in the queue that they
need. You can also place these icons ("tags") in your email and other
offline pages. For example, you can add the chat icon to the tagline in
your
email.

Operators have the ability to set their availability to Away, Online, Back
in Five and Out to Lunch. These four chat icons are fully customizable for
every queue that you have setup. The icons shown above are the default chat
icons included with SightMax.

Canned Responses and Page Push
Operators have the choice of either sending system defined canned responses
(Setup and only editable by the System Admin) or creating their own
personalized responses. Canned responses are great for sending greeting
messages to your customer or any other commonly used phrases. For example,
you can create a canned response with basic pricing info, saving you the
time of typing it again and again.



Additionally, operators can define a list of commonly viewed pages within
their website and automatically "Push" customers to those pages. For
example, an operator could "push" a customer to a specific knowledge base
article or a page explaining a feature they want to know about."



Visitor Historical Tracking
Written in .NET, SightMax utilizes a Microsoft SQL database (MSDE 2000
bundled free) where all visitor and chat history is stored. You can easily
look up past visitor navigation and chat history, in fact, when a repeat
visitor returns to your site, the previous chat transcript is a mouse click
away providing instant and concise visitor profiling.

After Hours Message
If all operators are offline, visitors have the option to leave an email
message for a customer representative.

Customizable Pre Chat and Post Chat Surveys
You can also create pre and post chat surveys that can be customized with
the questions you want to ask the customer. Upon completion of each chat
session, the customer will have an option to have the chat transcript
emailed to them.

Spell Check
Our built-in spell checking feature automatically "spell checks" operator
phrases before being sent to the customer, eliminating embarrassing
mistakes
that are a reflection of your company. "Spell check" even allows you to add
your own words to a built-in, personal, custom dictionary.



Proactive Invite Chat
Be "pro-active", while customers are browsing your site, invite them to
chat; great for "closing" the deal.

No Client Side Downloads or Installs
Visitors do NOT need to install Java or download an Active-X component in
order to chat with a SightMax operator. Our HTML client ensures that
SightMax will operate on all computers, making the chat process as easy as
possible for your customers.

Instant Messaging between Operators
With operator IM, SightMax Operators can send instant messages to other
SightMax operators whether they are logged in at home, across the office or
from anywhere in the world! SightMax consolidates your inner office
communication and web chatting into one simple package.


Visit www.sightmax.com today to discover our full list of features.


If you have any questions please let me know, I am more than happy to answer them.