New Reseller Question

[KarenFox]

I've just signed up for a reseller account. According to the setup instructions, I created a new package. Now I have to set up a new account but I want the account to use the name I purchased the reseller account under. Of course, it says it's already registered. The instructions say once I create this account, I upgrade my reseller account to it. How do I create a new account and upgrade to it and keep the domain name I want to use? I guess I don't understand completely how this all fits together so any explanations would be helpful. Thank you.

Karen Fox

[megamoose]

I'm not to sure what you mean Karen.

I have a reseller account, and my username and password chosen upon registration does two things.

1) It allows me to login to my whm
2) It allows me to access a cPanel account

Try logging into your domain.com/cpanel and you'll probably find your have no bandwidth/space. Login to your WHM and edit the reseller default package created automatically when HostGator setup your account. Edit it to allow you as much space/bandwidth you need.

Then go back to your cPanel and everything should work fine if I have understood your question correctly. If not sorry and hopefully a member of staff can help you better!

Mark

[quietFinn]

Originally Posted by KarenFox

I've just signed up for a reseller account. According to the setup instructions, I created a new package. Now I have to set up a new account but I want the account to use the name I purchased the reseller account under. Of course, it says it's already registered. The instructions say once I create this account, I upgrade my reseller account to it. How do I create a new account and upgrade to it and keep the domain name I want to use? I guess I don't understand completely how this all fits together so any explanations would be helpful. Thank you.

Karen Fox

You upgrade your reseller account to use the package you just created.
in WHM-> Account Functions-> Upgrade/Downgrade an Account
select your reseller account and click "Modify", then select the package you've created and click "Upgrade/Downgrade"

[KarenFox]

Thanks for the help. That makes more sense to me than the instructions. I have it working the way I want now. I appreciate it.

Karen Fox