New HG Customer and Initial Experience

[leopard]

Having been hosted with Powweb for over 5 years and a couple of other hosting programs, I am very happy to be with Hostgator.

Let me start by saying I am brand new. So I am just posting my experience with other hosts so that we all can learn.

I am very happy to see that Hostgator does not oversell their bandwith. The issues in some old posts with one reseller getting angry because he had to wait for an upgrade. After being with Powweb where they upgrade everyone immediately seemed like a nice idea. Know what happened, they have major issues. Upgraded to MySql 5 around 45 days ago and my databases have been crap since the upgrade. Way to many people accessing them. I would guess my php scripts and mysql are down over 50% of the time. This is not an exaturation, they are always down (and not just for a day or week but 45 and counting)!

So some feedback hostgator. I came to you and paid a little more because I believe you don't oversell and my sites will be more stable. Please don't ever change and keep up the great customer service.

Second, you have way better response times in your forum than Powweb. Sometimes my post would sit 3-6 months before anyone ever responded in their forum. (Although their phone and chat team seemed to be quick and efficient) Even very important posts took forever sometimes to get a response. In this forum, I so far have been getting responses immediatley. I also have to say I like the demeanor of you fellow posters much better!

I do have one small suggestion as a reseller. Your reseller knowledgebase could have more material. It was difficult for a newbie to know where to go and how to start. Your start material was very limited. Meaning I am contacting via support ticket, chattting, calling, and posting in the forums much more than I believe I have to (verus searching in your knowledgebase). I would suspect if the knowledgebase were more extensive for resellers, you would have less traffic bottling up your other support resources (not that I noticed a bottle).

Like I said I am brand new. But so far I really like HG. Support is superior and what I expected when I came. And the reseller program I think is awesome. I just only hope that I can get responses to my reseller very quickly if a problem arises. The only reason I mention this is because of the support channel. From my customer to me, and then to HG, back to me and then back to the customer. By nature it would have to be efficient.