New account & Private SSL

[Mimi]

Hi there. I just signed up for a swamp account and in the little "message" box of the new hosting account signup form I mentioned that I would like to purchase a private SSL for the domain. (an existing domain that I just changed the nameservers on).

I want to get the SSL all in place before I install any ecommerce setups.

Should I fill out the "request SSL" form and submit it? Or is that duplicating my request? The "open new account" ticket is showing as closed or completed. I want to get the ball rolling but I don't want to slow down the process by being a pest.

Also, the account confirmation gave me a IP address ... is that enough for me to start FTPing my files over? Or I should wait for more login info? Support pages say to duplicate your files on the new host before the nameserver change goes thru, for a seamless switch.

Thanks for any advice you can offer.
Mimi

[Serra]

You can start using the IP.

You should respond to the closed ticket and ask about the SSL.

[Mimi]

Thanks for the advice. I did enter a follow-up to the closed ticket, but no reply and the ticket still shows "closed."

Is it normal not to get a response a day later?

I really wanted to work on the shopping cart over the weekend.

[esl]

If it says the ticket is closed do not expect a reply... post a reply to that ticket and it should say "open" again.

[Serra]

Originally Posted by esl

If it says the ticket is closed do not expect a reply... post a reply to that ticket and it should say "open" again.

Sending an email should reopen the ticket. If it doesn't, then start a new ticket by removing the subject line with the ticket number and putting a new subject line in the email.

[Mimi]

Thank you both. I will give that a try.
Mimi