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Old 04-20-2010, 06:05 PM
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GatorJLavoy GatorJLavoy is offline
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Join Date: Feb 2010
Location: Austin, Tx
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Default Network Wide : AT&T Outage

Hello,

Our datacenter has reported an outage regarding their AT&T connection. Servers using this connection will experience slower than normal speeds, and packet-loss. If you believe your site is responding slowly you can test this by running a traceroute to your site. If you would like this confirmed by our support staff you can create a trouble ticket. Please include the output of a traceroute and your public IP address.

AT&T is aware of the issue and working to fix it as soon as possible, but has not provided any further information or ETA regarding these problems.

Updates regarding this issue will be posted here.

For information on how to run a traceroute, please see the following link:
http://support.hostgator.com/article...or-pingplotter

To view your public IP address, please visit the following link:
http://hostgator.com/ip.shtml

Thank you.
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James Lavoy
Linux Systems Administrator II || Server Provisioning
HostGator.com LLC
http://support.hostgator.com

Last edited by GatorJLavoy; 04-20-2010 at 06:18 PM.
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Old 04-20-2010, 09:58 PM
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GatorJLavoy GatorJLavoy is offline
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Join Date: Feb 2010
Location: Austin, Tx
Posts: 547
Default Re: Network Wide : AT&T Outage

Hello,

At this time our datacenter is reporting that this issue with AT&T has been fixed at this time.

If you continue to experience slower than normal connections or packet loss, please create a trouble ticket via our support system. Please include a traceroute and your public IP address as previously mentioned.

https://tickets.hostgator.com/login

Thank you and have a wonderful evening.
__________________
James Lavoy
Linux Systems Administrator II || Server Provisioning
HostGator.com LLC
http://support.hostgator.com
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