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#1
12-21-2011, 10:58 AM
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Network Outage :: Mutliple Servers
Hello,
All server in our Dallas7 data center are currently offline. We're aware of the issue and are currently working with our data center to get this resolved as soon as possible.
__________________
Best Regards, Jason M. Systems Monitoring Shift Lead HostGator.com LLC http://support.hostgator.com 
Last edited by GatorJMagalich; 12-21-2011 at 11:06 AM. |
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#2
12-21-2011, 11:07 AM
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Re: Network Outage :: Mutliple Servers
Hello,
The outage is over and the servers should once again be accessible. If you are still having problems please let us know.
__________________
Best Regards, Jason M. Systems Monitoring Shift Lead HostGator.com LLC http://support.hostgator.com
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#3
12-21-2011, 02:14 PM
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Re: Network Outage :: Mutliple Servers
After conferring with our Data Center we have received the following explanation for the outage:
"It was determined that on one of the redundant chassis, the active route processor couldn't talk to the switch processor and ended up reloading itself. This triggered a failover from one router to its redundant mate... We have opened a case with the router's manufacturer to determine why the failure occurred in the first place." Thank you again for your patience while this issue was being addressed. |
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