Network Issues

[GatorBenF]

Currently, we are having network issues that are originating from The Planet and its connections with Time Warner. Some servers may also be affected and users might notice some slowness.

We're working with our datacenter to get this resolved as soon as possible. However, this is a major attack and is affecting The Planet heavily.

These issues are affecting our LiveChat system, as well as email support to some extent. Our support is readily available over the phone to provide updates and information as it becomes available. We will also keep this thread up to date.

We appreciate your patience and we will update this thread with any new information as it becomes available.

Update as of 12:43 AM CT: Please click here.

[Clark]

obviously effecting my servers, thanks the update.

[gnatster]

May be affected...

It's been close to an hour now and performance on my site is horribly affected.

[Spiceupyourlifenow]

Does this also effect Email ?

Thanks

[Txspaderz]

If you are experiencing issues, than yes, this will affect your email.

Let's hope The Planet get's this resolved ASAP!

mate

[Liquid_Squelch]

FWIW, I am in chat right now. Their turn around on my questions is about 2 minutes.. My first two questions where just replied with the URL to this thread that didn't answer my question (if it didn't answer my question the first time, why would it change the 2nd time support hit CTRL-V).

Apparently my shared server is on PLANET. I have only been with HG for 2 weeks now and I think I will be looking for someplace else to go.

/rant

[wee493]

Thanks for the notice. I noticed my site has been a little slow in the last 5-10, but my internet has been slow today so i thought nothing of it.

[wee493]

Originally Posted by Liquid_Squelch

FWIW, I am in chat right now. Their turn around on my questions is about 2 minutes.. My first two questions where just replied with the URL to this thread that didn't answer my question (if it didn't answer my question the first time, why would it change the 2nd time support hit CTRL-V).

Apparently my shared server is on PLANET. I have only been with HG for 2 weeks now and I think I will be looking for someplace else to go.

/rant

I just about guarantee that where ever else you go you will also be on the planet. Almost all hosting companies use The Planet to host their servers and they do a good job of it.

Trust me, I have been with 4 other shared hosts and hostgator is the only one I honestly trust and that provides quality support. Just give it a couple more weeks before making a decision.

[gnatster]

Working fine for me now.

[wee493]

Originally Posted by gnatster

Working fine for me now.

same here

[brigid]

I am still waiting for an email from them

[GatorNate]

Hello,

This was caused by a focused attack at some of the bandwidth provider uplinks our datacenter uses. Because it affected some uplinks, if your ISP had you going in through that uplink, you might have had packet loss while other people could connect just fine.

It turns out that our office ISP was one of the ones that had packet loss. We have worked with the our datacenter to get this corrected and we are providing support via all normal channels at this time: live chat, phones, and our ticket system.

If you still can't access your site or if you are continuing to notice anything out of the ordinary, please contact us and make sure to include a traceroute from your desktop to the specific server/site in question. We can then work with our datacenter to get all of the routes repaired.

Thanks for your patience during this time.

[GatorNate]

Originally Posted by Spiceupyourlifenow

Does this also effect Email ?

The people who designed the email system we use, wanted to make sure that email would arrive, even if their were network issues. If the email server that was transmitting the message to our server was not able to connect, it will just hold on to the message and try again a little later.

So you might not get the email right away, but the odds are very high that you will get all the queued email over the next few hours.

[FidelGonzales]

Originally Posted by Liquid_Squelch

FWIW, I am in chat right now. Their turn around on my questions is about 2 minutes.. My first two questions where just replied with the URL to this thread that didn't answer my question (if it didn't answer my question the first time, why would it change the 2nd time support hit CTRL-V).

Apparently my shared server is on PLANET. I have only been with HG for 2 weeks now and I think I will be looking for someplace else to go.

/rant

Good luck receiving better support, server stability and overall openness anywhere else.

I have used many hosting companies throughout the years. And after many very bad experiences that have cost much time, money and client enthusiasm, I have narrowed down my recommended hosts to only three. And of the three, I actively host sites on just two. Host Gator is one of them and a very powerful choice.

In spite of its bland marketing approach and lack of a flashy-looking control panel, Host Gator excels with its customer support communications, honesty, dedication to high-quality support and server stability. And I most definitely appreciate its support staff is located right here in the USA.

[chrdann]

that is a complete mistake, Hostgator is very honest and has some of the best support that I have come across.

I was with lunarpages but eventually all my sites had been compromised and on asking them I was lied to and passed on from support person to support person.

weirdwarp.com

[jackfitz]

I have not been able to connect to my websites for a number of days now, all i get is the apache welcome page. I spoke to live chat and they said there was no problem their end but i still cant get on to my sites or cpanel. Can anyone help me.

[striddy]

Originally Posted by jackfitz

I have not been able to connect to my websites for a number of days now, all i get is the apache welcome page.

If you are referring to the site in your signature, it's loading fine for me.

[jackfitz]

Sorry all i should of said its not my signature, thats with another host.