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  #1  
Old 11-24-2009, 04:59 PM
GatorSLadewig's Avatar
GatorSLadewig GatorSLadewig is offline
HostGator Staff
 
Join Date: Mar 2008
Posts: 38,550
Default Network Issue - Multiple Servers

At approximately 4:40 PM CT, there was an issue with a switch at our datacenter that caused an outage for the following servers:

ion
gator679
gator678
gator677
gator685
legacy
flex
gator683
gator676
gator688
vue
previa
gator680
gator681
gator684
daewoo
gator682
gator689
gator687
gator686

Downtime was approximately 23 minutes. At this time, all servers are back online and are responding. If you're still seeing issues with your site, please let our support team know.
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  #2  
Old 11-24-2009, 05:04 PM
VQIS VQIS is offline
Hatchling Croc
 
Join Date: Jun 2008
Posts: 4
Default Re: Network Issue - Multiple Servers

I know you guys are obviously working on this but this is a deal breaker for multiple clients, please fix! No redundant switches?
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  #3  
Old 11-24-2009, 05:07 PM
Merlin7777 Merlin7777 is offline
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Join Date: Jan 2009
Posts: 22
Default Re: Network Issue - Multiple Servers

Great! And my site's back. Thanks for the fix!
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  #4  
Old 11-24-2009, 05:12 PM
VQIS VQIS is offline
Hatchling Croc
 
Join Date: Jun 2008
Posts: 4
Default Re: Network Issue - Multiple Servers

email gateway problems that is.
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  #5  
Old 11-24-2009, 05:17 PM
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GatorJacob GatorJacob is offline
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Join Date: Apr 2008
Location: Houston
Posts: 7,294
Default Re: Network Issue - Multiple Servers

Hello,

I apologize for the inconveniences and the frustrations. We are aware of the issue with our gateways and we are working to resolve them.
Thank you for your patience!
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Jacob P
HostGator.com
Systems Monitoring Supervisor

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  #6  
Old 11-24-2009, 10:41 PM
MyITGuy MyITGuy is offline
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Join Date: Nov 2009
Posts: 12
Default Re: Network Issue - Multiple Servers

It may not be related, but I'm having horrible upload speeds on cherry, and some noticable slowness while browsing the sites I'm migrating to this server.

I've logged ticket # QDW-12749047 regarding this issue.
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  #7  
Old 11-24-2009, 11:18 PM
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GatorJustinM GatorJustinM is offline
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Join Date: Jul 2007
Location: Houston, Texas
Posts: 3,044
Default Re: Network Issue - Multiple Servers

@MyITGuy
Thank you for the report. For future reference, please direct such a request to livechat for immediate assistance. There is a ddos against a site on this server which I will be mitigating now. I will reply to your original ticket when this is complete.
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  #8  
Old 11-25-2009, 07:16 AM
MyITGuy MyITGuy is offline
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Join Date: Nov 2009
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Default Re: Network Issue - Multiple Servers

Quote:
Originally Posted by GatorJustinM View Post
@MyITGuy
Thank you for the report. For future reference, please direct such a request to livechat for immediate assistance. There is a ddos against a site on this server which I will be mitigating now. I will reply to your original ticket when this is complete.
Will do and Thanks for resolving the issue!
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