Neomail going to be removed from all hostgator servers

From what I am aware roundcube is available via all reseller accounts. I'm afraid you'll need to install it on your own though if you wish to brand it.

[DewKnight]

Roundcube is very easy to install yourself, and to brand. We have been using Roundcube for a while now for all of our email as a replacement for Horde. We have quite a few customers that use it every day: http://mail.valcomlps.com

Roundcube is a very good script.

[tech_man]

I liked RoundCube.. but what about providing that to Dedicated Server clients, i have 2 reseller and 1 dedicated account with Gator, when i contacted about that i found you will be charging extra for RoundCube Install, as we dedicated client are getting managed service and this is not extra feature request

i feel you should provide RoundCube to dedicated guys too

Originally Posted by tech_man

I liked RoundCube.. but what about providing that to Dedicated Server clients, i have 2 reseller and 1 dedicated account with Gator, when i contacted about that i found you will be charging extra for RoundCube Install, as we dedicated client are getting managed service and this is not extra feature request

i feel you should provide RoundCube to dedicated guys too

As of right now we are only charging a small service fee to do this for Dedicated Clients. This is just for the time taken to install it and remove neomail. What was the quote you were given? I am not sure if you were the one I quoted today.

[emeraldcat]

Originally Posted by shuriway

Have you tried Hosgator's own webmail system (webmail.hostgator.com)? Much better IMO.

Wow! I never realized that I could be using this for MYSELF while waiting for it to be rolled out to the dedicated reseller boxes!

Can I send my clients to this url as well? Or is there something burried in there that I don't want them to see branding-wise?

Thanks,
eCat

[Pitrow]

Originally Posted by gdwoods

Why not email your customers to give them notification about something like this? You posted a message in a support forum, with 7 days notice! I'm sure not all of your potentially affected clients read the boards every day, and even if they happen upon this notification (as I did), the resellers still need time to alert their clients, etc...

Now I admit that the number of people using Neomail may be small (I have several clients that use it, but only one that I know of uses the address book), but still, even if one person loses address data because they were not aware of this happening, they're gonna be somewhat annoyed! Why not send out an email? I just don't get HG's lack of proactive communication...

That is exactly what happened to me. I don't read these boards every day, or even every week. I got a call from one of my clients this weekend saying, "hey how come I can't access Neomail anymore, it gives me a 404 error." So I go and look and lo-and-behold, Neomail has mysteriously been replaced by RoundCube.

An email would have been nice. If I'm paying for a service of yours and you're going to discontinue it, a simple email notification would be expected, instead of making me go into the forums and find the information myself.

[kmaw]

Originally Posted by emeraldcat

Can I send my clients to this url as well? Or is there something burried in there that I don't want them to see branding-wise?

Just the URL... webmail.hostgator.com