Who needs a server which doesn't work?

[alex2435]

We are a long-time customer, but last year your service level went down. We have already canceled one server because we didn't manage to get adequate support on that server. Now it looks like we have to cancel another server if you are unable to supply proper server performance. Tickets:
AKG-14954356
QIV-14954321
KJC-15067127
MIC-15081052
KDK-15067110

Chat support have always been useless but now it looks like you've stopped working on ticket issues as well.

alex, admin

[alex2435]

Now it's down again.
GHH-15084582
It's not funny any more.

[GatorJoshL]

Good morning Alex,

I'm having your server fully investigated now to see why it continues to go down. I will be in touch very shortly.

[alex2435]

We have been your customers for several years. But if servers go down as often as this server goes now, regardless of our wish we will have to move our servers anywhere because a server that is down is undermining the basis of or business.

It looks like the ship named The Planet is going to go down. Perhaps, HostGator needs to find a reserve datacenter to work with, doesn't it?

[GatorJoshL]

Alex,

Just an update, after multiple investigations of the server we were unable to determine what is causing the server to become unresponsive. We have hooked a KVM up to your server and if this happens again, we will be able to view the error messages on the terminal.

If this does happen again please only respond to the KDK-15067110 ticket so that the admin will know to check the KVM. I do apologize and assure you we will get this issue resolved.

[GatorBrent]

Hello,


I'm the owner of hostgator and just came across this review.

This is a dedicated servers so there's only two possibilities that were happening.

1. Your sites were crashing the server.
2. It was a hardware issue.

I see we chassi swapped the box for you 23 days ago so I'm assuming this is what the issue was. I'm going to shoot you off an email to verify this and discuss things further.

[alex2435]

Hello,

Some piece of hardware (they say, it was chassi) was changed, and now the server seems to be working better.