My Site Won't Come Up

[Cindy]

Can any of you get my site to show up for you?
I can't get into my Control Panel right now either.
Is there something wrong with the server I'm on?

[britbob]

Not working for me either. Do you know what server you`re on?

[Trinity31]

You're probably on Supra... welcome to the club...

[britbob]

Originally Posted by Trinity31

You're probably on Supra... welcome to the club...

OMG, is there still problems with Supra I`ve been following the exploits at times, but assumed it had resolved.

[Cindy]

Originally Posted by britbob

Not working for me either. Do you know what server you`re on?

I'm not on Supra or any of the others that have been listed in this forum as having trouble. That's why I decided to start a new thread. Thanks for checking to see if it would work for you. I'm hoping support staff will check this out for me and respond.

[Nutter]

If it's the Josh Groban site, it's working for me.

[Cindy]

Originally Posted by Nutter

If it's the Josh Groban site, it's working for me.

Thanks, Nutter! I just checked it 5 minutes ago and it was still down, but now it's working again! I appreciate you checking it out for me. Now, I just wonder what the problem was...

[britbob]

I think you`ll find if you submitted a ticket they won`t tell you what the problem was anyway. Usually the answer is, `the problem has been fixed`. Many times I`ve asked what the problem was, but they never reply back or just avoid the question!

[Cindy]

Originally Posted by britbob

I think you`ll find if you submitted a ticket they won`t tell you what the problem was anyway. Usually the answer is, `the problem has been fixed`. Many times I`ve asked what the problem was, but they never reply back or just avoid the question!

*sigh* That's disappointing and frustrating, isn't it? Well, I asked the AIM support and they told me there had been a problem on my server too and that it was up and running fine now. I couldn't find any clear direction on which e-mail address to use for the uptime guarantee, so I just sent an e-mail to all three (support, billing and sales). Thanks again for trying to help me out. It's disappointing that my site was down for (at least) five hours tonight, but I'm just glad it's back up and running. I understand that there are many more of you out there with a much worse situation than this.

[TheImmortal]

This is getting crazy. I have already pushed off one training session for a customer due to the first outage. The new session is scheduled for tomorrow. If I have to tell them I have to reschedule because the site is down, AGAIN I am going to lose them. This is getting intollerable. Crap happens, but come on.

[cdsailer]

What's wront Brent? You have to get up and go to work in the morning?

Where is the latest update?

[Stef]

Originally Posted by cdsailer

What's wront Brent? You have to get up and go to work in the morning?

Where is the latest update?

cdsailer,

I've seen this post in 6 or 7 other threads already. I can understand you're going though some hard times these days, but we don't appreciate you spamming these forums. And I guess this isn't appreciated by the other members either.
So please stop this.

Thank you,
Stef.

[Cindy]

I received a prompt e-mail reply from Brent this morning. Apparently my site was not down for five hours. They rebuilt Apache a few times, and I must have checked my site both times when they rebuilt it, which was probably around five hours difference. Brent said that each time they did the rebuild it took about 20 minutes. I'm sorry that I assumed my site was down for the full five hours, and I am grateful also for a quick reply and a thorough explanation. Thank you, Brent.