My Hosting Experience

RCWong · #1 10-31-2006, 02:47 PM

I switched from an unknown reseller to HG, just a few days ago. I didn't really have a problem with my hosting from the reseller until my site was down a week. Reseller said had something to do with the hardware failing. Well it was a week until I said, that this waiting was ridiculous, reseller said that he was restoring accounts manually so that’s why it took so long. Well soon after I canceled with him, I started to look for new hosting. I went straight to hostgator because hostgator was my first choice when I was looking for hosting from the start, reason I didn't go with HG was because the price for the "swamp" was $15. It was a little steep for me. Well sucked it up and bought a swamp account.

Their support during my short time here was excellent. Every ticket answered within a hour at most (These tickets weren’t very high priority) And if I had something major that needed attention and it was just taking too long, I would pop in to the live support chat and talk to one of the support team and they got right onto the problem. I needed the php memory limit upped, Put a ticket in, took a little long around 3 hours probably because it was my fault for putting a low priority. Just went into the live support and talked to them within 10 minutes I was installing my forums that I had trouble installing due to the limits.

Everything went great until a day after I got hosting. This was when everything went to hell. I was attacked from a freak ddos attack. I didn't know what the hell was happening to the site, one minute I was setting it up for my members and then the next minute I couldn't access my site. After fifteen minutes of this, submitted a ticket after I knew what was going on. My site was suspended. Well I will make the ending short. My site was suspended indefinitely because of that ddos attack. And I was directed by the staff to cancel my account, that they couldn’t afford to host me because of that.

I guess I agree with their decision because if my site was ever ddos again, I would be affecting other customers on the server and it would be bad business to keep a account holder that has problems.

Reason I put it neutral was because the hosting experience was the best I ever had. I can't put it in words. But with my hosting ending like this, I'm not exactly happy how this turned out.

Wish HG good luck.

***GatorBrent*** · #2 11-22-2006, 11:24 PM

What's your ticket number on this?

Is this the first time you were dossed? Is it just bad timing that within a day of joining us you get dossed? What type of site is this?

RCWong · #3 11-24-2006, 11:25 AM

My ticket number is RIA-222475. Yes it was the first time I was ddos, I wouldn't have known it was a ddos unless I saw my forums which had over 800 members while I usually have around 30 members online at anytime. And fortunely I was in my awstats at the time and noticed my bandwidth getting used up which I then realized it was a ddos. I would of guess it was bad timing I had never had a experience with a ddos before. And my site was just a anime discussion forum.