I joined Hostgator about a month and a half or so ago. I joined them with a promotional code to get the first month free. I have recently ditched another host (Won't name them) For constantly being out of disk space and being so slow. I can say that the price for the Shared service is excellent. I have not seen any downtime yet. Whereas my other host would go down a few times a week. The speed seem's extremely appreciable. Especially compared to my last host. Emailing support (Not that I have too very often because of all the great
Tutorials) has yielded an answer in under 20 minutes everytime.
For example, I just needed to apparently have GET permissions set so that I could use this in Cron Jobs. I sent the email off and got an email back in exactly 1 minute. Whether that was automated based on my subject pertaining to the error I was receiving I don't know. Either way it is great service.
I have yet to experience
ANY problems with Hostgator and if you you are looking for a host, I'd say go with the Gator.
Satisfied Customer,
Chris