My experience with Hostgator

[a101]

Hostgator took my reseller (shared) sites offline for "too much processor usage," failed to notify me, then couldn't get me in touch with anyone so that I knew what was going on in order to remedy the problem for 9 hours.

NINE HOURS.

Reasonable: making sure that I don't use too much of Hostgator's other customers' processor power.

Reasonable: taking me offline immediately until the problem is fixed.

Unreasonable: not sending me an email immediately upon taking my sites down.

Unreasonable: Not communicating to me what the problem was so that I may be able to remedy it until 4 support tickets, 40 minutes on the phone, 15 minutes in chat, and 9 hours have gone by.

Further, anyone thinking of joining up with Hostgator - know this: Out of 6 support tickets over the last month of being here, only 2 were responded to promptly and to my satisfaction.

While I'm sure there's some good techs at Hostgator, the bulk of the people I had the pleasure to deal with had a cumulative IQ score near room temperature. Celsius. I have never had such a bad hosting experience.

Goodbye, Hostgator, and good riddance.

Brian

[GatorBrent]

This site had to be suspended due to crashing the server, but I do agree we dropped the ball in responding in a timely fashion. It looks like a few of our abuse admins called in sick this day leaving response times in this que to be very long.


We definitely need to work on getting more employees trained in abuse to avoid this type of situation. Looking at the other tickets I didn't see any poorly handled tickets such as this one.