My Customer Experience After Six Weeks

[reb]

I've been a HostGator customer for about six weeks now. I moved about 10 sites over to HostGator. It's a significant project to move everything from one hosting service to another. I'd been using a major hosting company for seven years and another one for four years. I don't have anything negative to say about either company.

So then, why am I making the change? First, I heard good things about HostGator, and I wanted to consolidate everything. Secondly, the HostGator package is solid and has more to offer. Lastly, and most important of all, is the richness of their customer support. I can get customer support when I want it, how I want it -- chat, email, phone. When I have a problem, I don't want to wait. I want it fixed right now. I want to feel resolution now.

I've contacted HostGator support several times by chat and phone. I get connected very quickly. Although my experience with the staff is that some of the reps are more knowledgeable than others, every rep has been patient, positive and professional. It's fair to say that HostGator may have the most complete and responsive customer support system I've ever experienced. HostGator gets what most companies don't seem to understand. And I don't mean just hosting companies. I mean all companies. Invest in customer support instead of shrinking it.

By investing in customer support, HostGator knows that if you serve your customers well, they will automatically tell everyone they know. I certainly I will. Kudos go to HostGator!

[GatorJoshL]

Good morning,


I would like to thank you for taking the time to write this. You are correct in saying that some techs are more knowledgeable in some areas then others. One of the things that sets us apart in the Hosting industry when it comes to customer support is our willingness to go above and beyond to assist our customers. With this however sometimes comes issues that one tech might have more knowledge over another tech because of their experience or time on the job here at HostGator. All basic cPanel/WHM/Hosting issues should be able to be handled by our front line support however.

We now have around 450 Employees and we are opening our Austin office Monday morning, which we expect to have between 200-300 technicians and administrators working out of by this time next year. We have definitely invested in customer support and we know that is what helps grow our company. We are glad that this is standing out and welcome you to HostGator.

As you have been with another company for so long, if you have any suggestions or comments or need any personal assistance at all, I invite you to PM me and I will be glad to help.

Thank you again for your review, and have a great weekend.