My 1 day experience

[sakibanda]

I have signed with hostgator for a testdrive using a 1 month free coupon.

Here is the course of things...

1) signedup for a new account
after(10 minutes)
2) got setup email
3) changed name sever
4) Moved/Uploaded all files
( nameserver updated after 6 hours)
5) The site is up and running fine felt really happy.
(then after 24 hours)
6) Bump!! Got a email that my account is suspended and i have to send passport or utility bill etc or call them.

I do not have a passport. I cannot make international calls. I dont know what utility bill means? I dont know why all this hell is with me?

I cannot do any of the things about. What should i have to do now?

I have asked other hostgator clients and they told me that they have not faced these problems.

And suggested that they want to avoid clients who is using coupons so as to save costs.

Let me know if you active if i pay for the full month. Or will i have to look for another host.

If you even answer my thread, please do it in yes or no. So, that we dont waste any of our time.

[GatorWesley]

Hello,

Your account was flagged because your address states that you are in the USA but you signed up in India (13963 miles away) and the phone number provided in your billing account does not work.

Feel free to call us to verify this account: 1-866-96-GATOR

[Adorkable]

Originally Posted by sakibanda

And suggested that they want to avoid clients who is using coupons so as to save costs.

I used the free month coupon, and signed up with no trouble.

[Keith W]

If you have Skype on your computer you can call Hostgator for free on: 1-866-964-2867

If you do not have skype you can download it for free HERE

[striddy]

Originally Posted by GatorWesley

Your account was flagged because your address states that you are in the USA but you signed up in India (13963 miles away) and the phone number provided in your billing account does not work.

That's hilarious.

[Pazeh]

I'm seeing a lot of complains lately because of verification, I myself have had a similar "problem".

HG staff should note that the DNS changes are being almost immediate lately, specially with GD, and maybe it should be better that HG puts a remark, after the purchase, that the account MIGHT need verification in the next 24 hrs.

This way the client will not transfer the domain, at least, to HG before verification.

[ghpk]

Originally Posted by Pazeh

I'm seeing a lot of complains lately because of verification, I myself have had a similar "problem".

HG staff should note that the DNS changes are being almost immediate lately, specially with GD, and maybe it should be better that HG puts a remark, after the purchase, that the account MIGHT need verification in the next 24 hrs.

This way the client will not transfer the domain, at least, to HG before verification.

Most orders are Setup auto-matically but screened manually, As it looks to me, don't know exactly if this is manual or auto-mated.

However the billing team looks into each order for FRAUD Score and then marks the orders which would need manual verification.

One can look into HG Terms of service, the verification of payment is the first thing they state, so i don't know why people get so Angry when asked to provide a proof.

Iam sure If anybody is at a different Location than his billing address, any good company would require those documents for verification.

[Adorkable]

Originally Posted by Pazeh

HG staff should note that the DNS changes are being almost immediate lately, specially with GD

So it works both ways, if you switch the DNS and your account needs to be verified. Then, you can switch back.

[Pazeh]

Totally Agree!! Although my billing, loggin & the bank that has issued the CC are within a radius of 10miles I was asked to send my ID to verify (most probably because of my location), which I didn't and I don't have any problem with it!

[CrazyMan72]

thats what you get for using a american address and not living in the states... didn't expect to be caught did you?