Moving on...

[kory]

Hi there. I just wanted to thank HostGator for support my sites and me during the past six months or so. I basically outgrew HG's capacities and have moved on to a new provider.

While I've had some issues with HG during my tenure here, the experience has been mostly positive. I will mention, however, that I'm still a bit perplexed how my four to five sites could drastically affect a quad-processor server with approximately 1,028 other sites on it. My sites averaged probably 1k visitors per day and weren't very interactive, i.e. no discussion forums nor code which required a lot of processes.

However, that being said, I'm just thankful that HG was professional enough to work with me in providing my data to me so that I could move on.

Regarding customer support, it was usually professional although, at times, perhaps a bit vague. While I don't consider myself an expert by any means, I'd like to think I know a little bit about hosting and web development. I've had experiences when tech support wouldn't explain what an issue was, i.e. whether it was my site or if the server was having issues (i.e. the Acura hard drive issue). I simply received an "It's fixed." comment without further explanation. I'd like to suggest if a client would like to know specifics, perhaps they should be said. After all, clients support HG. Now, I understand that tech support gets very busy and, perhaps, shorter responses might be required. But, a small explanation, if asked for, wouldn't hurt.

Regarding suspending sites, I was absolutely shocked when I found out my sites were suspended especially without any notification from HG. I had to contact them to inquire of the suspensions and it took them several hours to get back to me. Talk about affecting my credibility. I'm still suffering from that as I had hoped to switch the DNS slowly but was forced to switch immediately after my accounts were suspended. I'd like to suggest if an account has to be suspended, please let the client know immediately why the suspension occurred. Don't leave them hanging.

Finally, I'd like to thank Brent for his professionalism. He kept on top of things even with all the Acura and Supra issues. He's a true professional both technically and dealing with customers.

I'd like to wish HG, its staff and its clients the best of luck.

Thx much.

Regards,
Kory

[GatorBrent]

It was only your main site that was causing the problem. 1000 visitors is almost nothing so chances are it is something with the coding or an add-on module you added to your site.

We have ran into modules causing problems many times for forums and other database driven sites in the past. Your site may not have been the cause of the problems on the server but one of the four largest were and all four combined were causing extreme loads to kill the server. I hope that explains it a little better for you. It was nice doing business with you while it lasted.